Customer Service Bottle

Anastasia Wasserman

Naples, FL, *****, 239-***-****, **********@*****.***

Professional summary

Finance student in junior year with over 8 years of diverse work experience, showcasing a strong foundation in financial principles and customer service. Demonstrates advanced communication skills and a keen ability to adapt to various roles, seeking opportunities in service-oriented positions to further develop expertise. Committed to delivering exceptional service and contributing to team success through collaborative efforts.

Employment history

Fitness Attendant, Jan 2024 - Jan 2025

Talis Park Golf Club, Naples, FL

Senior Stylist, Apr 2023 - Nov 2024

Free People, Naples, FL

Key Holder, Nov 2021 - Jul 2023

Sunglasses Hut, Naples, FL

Jewlery Sales, Jul 2020 - Nov 2021

Dillards, Estero, FL

Server, Mar 2019 - Feb 2020

Nordstrom, Naples, FL

Hostess, Mar 2018 - Feb 2019

Metro diner, Naples, FL

Skills

Team Leadership, Conflict Resolution, Customer Engagement, Client Retention, Strategic Thinking. Education

Bachelors Degree in Finance, Aug 2024 - May 2026

Florida Gulf Coast University, Fort Myers, FL

Part of Honors college

3.8 GPA

Associate in Arts, Jan 2022 - May 2024

Florida Southwestern State College, Naples, FL

Graduated with Honors

3.8 GPA

Certifications

CPR certified

Ensured gym cleanliness and guest satisfaction, maintaining high standards. Supported guests with equipment needs, enhancing their fitness experience. Monitored and restocked supplies, ensuring uninterrupted gym operations. Guide clients in selecting outfits, enhancing personal style and confidence. Maintain fitting room organization, ensuring a seamless customer experience. Deliver personalized style sessions, fostering client loyalty and satisfaction. Guided new team members in sales and service, ensuring high standards and team cohesion. Managed store operations, from opening to closing, enhancing efficiency and accuracy. Ranked in top 10 for company sales over six months, demonstrating sales expertise. Assisted customers with jewelry selections, enhancing sales and customer satisfaction. Collaborated with team to optimize store displays, boosting product visibility. Built lasting client relationships through attentive service and resolved customer inquiries effectively. Fostered positive guest relationships through personalized recommendations and attentive service. Maintained precise cash handling procedures and payment processing. Managed multiple tables simultaneously during peak hours. Optimized table turnover with team, enhancing guest experience for diverse clientele. Managed reservations, greeted guests, and maintained organized seating for seamless operations. Ensured cleanliness and readiness of tables, contributing to a welcoming dining environment.

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