Customer Service High School
Resume:
PAMELA BALDWIN
CORE
COMPETENCIES
• MS Word & Excel
• Google Doc-Hub
• Salesforce
• Java
• Zendesk
• Strong clerical, interpersonal
& organizational skills
• Excellent computer skills
• First Aid & CPR Certified
• Strong attention to detail
• Ability to exercise judgment
and employ basic reasoning
skills
• PDAT/ RSS Trained
EDUCATION
BACHELOR’S DEGREE
Interdisciplinary Studies
Georgia State University
1996 – 2001
HIGH SCHOOL
DIPLOMA
Alonzo A. Crim High
School
1995
PROFESSIONAL EXPERIENCE
SALES & SERVICE DISTRIBUTION ASSOCIATE JUNE 2015–
PRESENT
UNITED STATE SPOSTAL SERVICE
1. Perform a variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
2. Provide sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; helps in product selection; provides special assistance; and answers customer inquiries when needed. 3. Provide product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services. 4. Handles and processes customer purchases and returns relating to products and services and may use a point-of-sale system. Assists customers with transactions.
4. Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, workstations, and storage areas are presentable to customers. 5. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
6. Verify presort and bulk mailings of all classifications, computing and maintaining on a current basis mailers' credit balance. 7. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
8. Assign and clear accountable items.
PROFESSIONAL PROFILE
Detail-oriented and customer-focused professional with experience in sales, customer service, and administrative support. Adept at handling customer inquiries, resolving issues efficiently, and providing exceptional service. Strong organizational skills, attention to detail, and ability to multitask in fast-paced environments. Seeking a customer service or healthcare-related role where I can utilize my communication skills and problem-solving abilities.
**************@*****.***
Atlanta, GA
CERIFIED NURSING ASSISTANT/ CAREGIVER January 2010– June 2015
PCA HOME HEALTH
1. Provided comprehensive care to clients, including monitoring vital signs and assisting with mobility.
2. Administered prescribed medications and maintained detailed health record
3. Delivered high-quality customer service by responding to client needs with patience and professionalism.
4. Assist disabled individuals with transportation, meal preparation, and household tasks.
5. Ensure clients’ comfort and safety by monitoring health conditions and providing personal care.
CAREGIVER/PERSONAL ASSISTANT December 2001- December 2009 GOODLIFE CARE
1. Provide in-home care, assisting clients with daily living activities such as bathing, grooming, and medication management. 2. Offer emotional support and companionship to improve clients’ well- being.
3. Maintain a clean and safe environment, handling light housekeeping duties.
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