CNC Customer Service Manager
Resume:
DINO BALDONI
Watertown, CT. ***95
*********@*********.***
OBJECTIVE
To obtain a position in the automated machine maintenance career field with management potential.
QUALIFICATIONS
Consistently recognized as an overachiever throughout my career.
Experience with customer relations and good communication skills.
Dedication to employer and to family as demonstrated by length of employment at each job.
EXPERIENCE
May 2006-January 2025. Trident Machine Tools Inc.
Subsidiary of The Morris Group, Inc.
Windsor, CT.
Customer service Manager
Manage scheduling of 21 service techs throughout new England, ensuring prompt response to customer needs.
Developed and implemented training programs that increased service staff proficiency by 20% in new CNC technologies."
Recruit and hire qualified candidates to provide continuous growth of staff in response to the increase in customer needs. Insuring quick response time to customer needs.
Resolve customer complaints related to service and product provided in support of their manufacturing facility. Quality of service and cost.
Engaged with and responded to requests by key customers.
Review field service technician’s performance.
o Communicate the importance of establishing performance goals. o Provide feedback on how to improve work habits and skills to advance in job status and to ensure that they provide the best service possible to the customer.
Provide upper management information required to ensure capital investments are accurate and cost effective for equipment required to service the machine base TMT is responsible for.
1999-2006 Trident Machine Tools Inc.
Subsidiary of The Morris Group, Inc.
Windsor, CT.
Customer Service Engineer
Absolute best at achieving results, the satisfied customer. Chosen three consecutive years as one of only ten service techs thru out the North American continent as Haas Automation’s Pro-Tech.
Respected by all levels of fellow employees, to include middle and upper management personnel.
Achieved a 98% first-call resolution rate, resulting in a 15% increase in customer satisfaction.".
Experienced extensive problem-solving situations involving software. Mechanical and electrical diagnosis.
Rem Sales Inc.
Subsidiary of The Morris Group, Inc.
East Granby, CT.
Field Service Engineer
Performed machine tool maintenance on machine tools imported for wholesaler and distributed throughout North America. Worked extensively with automatic bar loaders Swiss style lathes and horizontal machining centers. Troubleshooting problems using electrical mechanical and pneumatic diagrams.
Learned to be proficient at communication and interacting with plant managers and manufacturing engineers.
1981-1985 United States Air Force
Electronic Communications service technician
Travel worldwide installing and servicing air traffic control communications equipment.
Selected as top airman in-group for quarter, decorated armed forces expeditionary medal, twice recipient of good conduct ribbon honorably discharged after completion of obligated service.
EDUCATION
1976
Completed high school degree.
1981-1982
Completed electronics theory training at Air Force Tech School, Biloxi, Ms. 1982-1983
Attended Brevard Community College
Melbourne, Fla.
1983-1984
Attended The University of Maryland, European Division While stationed in Turkey.
Selected to dean’s list as a 4.0 GPA
.
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