Customer Service Patient Access

Michael Gray

To secure a position within a stable and profitable organization, where I can utilize my skills and experiences for the betterment of my employer. Resigned from Florida Hospital after work from home program was terminated in order to be a stay at home parent.

Experience

Education

2002-2015

Florida Hospital – Patient Access Coordinator

Managed all endoscopy and surgical accounts for Winter Park Memorial Hospital. Obtained surgical benefit information and prepared estimates for patients. Worked closely with doctors’ offices in obtaining diagnosis and CPT codes and with obtaining precertification for procedures, using a variety of medical websites such as Availity and Emdeon. Trained many employees in an effort to streamline their processes and workflow. Worked autonomously for all but a few months at my home, maintaining the highest performance level and accuracy rate of all my fellow employees and never having an insurance denial due to my error.

1998-2001

Westgate Resorts – Customer Service Supervisor

Supervised up to 9 employees in call center. Administrative duties including personnel decision making. Coordinated schedule. Handled challenging customer service issues.

1996-1998

Westgate Resorts - Customer Service Rep

Fielded phone calls from customers traveling to Orlando on vacation packages. Marketed timeshare tours to vacation package owners.

2001

Bachelor of Science in Health Administration

UNIVERSITY OF CENTRAL FLORIDA

President’s List

Skills

Communication

Organization

Leadership

Problem Solving

Reliability

Contact

13021 Long Pine Trail

Clermont, FL, 34711

(407) 325 - 2255

**********@**********.***

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