Data Entry Case Management

Chaka Karren Godbolt-Mouzon

Charlotte, NC ***** 980-***-**** ************@*****.***

EXPERIENCED RECRUITER & HUMAN SERVICES PROFESSIONAL

Professional Summary

Driven, knowledgeable, and diligent MBA professional with over 21 years of experience in customer-facing roles across Mecklenburg, Gaston, and Union Counties. Accomplished in recruitment, case management, investigations, and human services—with a proven ability to lead teams, develop policies, and implement effective strategies in high-pressure environments. Adept at collaborating with diverse stakeholders to improve client outcomes and drive organizational success.

Areas of Expertise

Recruitment & Talent Acquisition

Human Services & Case Management

Crisis Intervention & QPR Facilitation (Suicide Prevention)

Investigations & Conflict Resolution

Policy Development & Regulatory Compliance

Project & Team Management

Community Outreach & Media Relations

Legal Documentation & Court Reporting

Technical Proficiency: EHR Systems, NC Fast, Workday, PeopleSoft, Kronos, Paychex, ADP

Professional Experience

Sr. Administrative Assistant – ReCAST

Career Match, Mecklenburg County - Public Health November 2024 – Present

Provide comprehensive administrative support ensuring timely completion of routine tasks.

Manage incoming communications (calls, emails, and visitor inquiries) and schedule appointments.

Maintain accurate records, perform data entry, compile reports, and transcribe meeting minutes.

Conduct research, prepare correspondence, and support eligibility assessments and financial reconciliations.

Program House Manager for Vermells Place

Quality Comprehensive Health Center October 2023 – February 2024

Led programmatic marketing and outreach efforts to recruit participants.

Monitored case management engagement and approved progress notes.

Tracked client services and incentives while reviewing monthly budget vs. actuals.

Organized CAB recruitment meetings and maintained detailed meeting minutes.

Lead Case Manager

Quality Comprehensive Health Center October 2023 – Present

Oversee client documentation (both hard-copy and digital) and ensure comprehensive file management.

Evaluate clients for HIV/STI and Hepatitis B&C; facilitate appropriate referrals for prevention and treatment.

Utilize Motivational Interviewing, TIC, and CTI techniques to extend substance abuse treatment services to underserved communities.

Supervise and mentor Peer Support Staff while maintaining flexible outreach hours.

LYFT Driver & Independent Contractor

2014 – Present

Adhere to traffic laws and company guidelines, ensuring a safe and positive passenger experience.

Communicate effectively with dispatchers regarding ride details and customer requests.

Contracted Behavioral Health Specialist

People Share/ Cabarrus Health Alliance January 2023 – April 2023

Provided population-level behavioral support to a diverse student body, addressing challenging behaviors and self-regulation issues.

Collected and documented behavioral data in accordance with established protocols.

Collaborated with educators, parents, and school staff to address social-emotional learning needs and adjust interventions based on feedback.

Placement Specialist QP

Contracted, Children’s Home Society of North Carolina November 2021 – July 2022

Delivered comprehensive adoption services including pre-placement assessments and ongoing post-placement support.

Maintained detailed records of licensed homes and coordinated quarterly visits and communication.

Facilitated therapeutic foster care placements, ensuring compliance with Medicaid/MCO documentation and participating in treatment team meetings.

Prepared for state licensing visits and actively contributed to CQI processes.

ACTT Housing Specialist Team Leader (QP)

Pathways to Life April 2021 – November 2022

Provided therapeutic interventions addressing mental health and substance abuse, focusing on housing stability.

Developed, reviewed, and implemented crisis, transition, and safety plans in compliance with Medicaid guidelines.

Coordinated housing services including subsidy applications, landlord negotiations, and tenancy support.

Acted as the point person for the Transitions to Community Living Initiative (TCLI) program.

Case Investigator – COVID-19 Contractor

Career Match/ Mecklenburg County Health Department August 2020 – April 2021

Served as the primary contact for individuals with positive COVID-19 diagnoses, providing support and gathering critical health data.

Coordinated isolation and quarantine protocols in collaboration with local health authorities.

Supervised contact tracers and maintained strict quality control in data collection and reporting.

Supportive Housing Family Lead Case Coordinator

Lutheran Services Carolinas February 2016 – March 2019

Managed a caseload of 100 families and coordinated comprehensive supportive housing services.

Recruited, interviewed, and mentored new hires while serving as a mental health liaison.

Conducted home visits, developed individualized family support plans, and facilitated access to community services.

Organized training workshops and maintained accurate, confidential records.

Math Educator & Trainer

Charlotte Mecklenburg School January 2014 – August 2014

Delivered professional development training for educators and tutors.

Interviewed job candidates and implemented intervention strategies for 6th-grade students with diverse learning needs.

Sr. Social Worker

Mecklenburg County DSS October 2002 – June 2012

Provided child protective services, ensuring the safety and well-being of at-risk children.

Collaborated with families facing mental health and substance abuse challenges to facilitate reunification and service access.

Trained, recruited, and mentored new social workers; managed sensitive investigations and maintained confidentiality.

Assisted clients with accessing Medicaid, food stamps, GED programs, and college preparation.

Program Director, Pee Dee Minority Health Community

June 1992 – August 2020

Directed community health programs, advising on policy changes and conducting new employee orientations.

Supervised a team, developed career and motivational workshops, and facilitated client enrollment in Medicaid/SSI programs.

Healthcare Benefits Specialist

CIGNA December 1998 – October 2002

Processed asset transfers, managed new accounts, and maintained accurate account documentation.

Compiled management reports, analyzed data, and provided effective client communications.

Identified workflow improvements and served as a liaison between management and employees.

Education & Certifications

Master of Business Administration / Master of Science in Leadership

Pfeiffer University, Charlotte, NC

Bachelor of Social Work

Winthrop University, Rock Hill, SC

Lean Six Sigma Yellow Belt Certification

Volunteer Experience & Awards

Alpha Kappa Alpha Sorority, Inc.

Mary Kay Cosmetics (2014 – Present)

Habitat for Humanity Charlotte (2017 – Present)

NFBPA Mentoring/Professional Development Certification (2012)

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