Customer Service Supply Chain

Donna Tinsley

Brookhaven, GA • 248-***-**** • *************@*******.***

A professional with 20+ years of managerial & customer service experience. Problem solving skills. I have an infectious smile, am detail-oriented, and am always committed to helping people meet their needs. I am seeking a position that will utilize my customer service skills and eager to learn about new products and to attain new skills.

Experience

WORLDEMBLEM Atlanta, GA 30336

A leading supplier in apparel decorations. With a variety of

custom embroidered, printed emblems, patches, badges & more.

Machine Operator for direct embroidery 2019/ present

United Parcel Services (UPS) Atlanta, GA 30336

A package delivery and supply chain management company

Warehouse Associate, Seasonal 2018 - 2019

Unload and load packages

Sort and organize packages

Von Maur Atlanta, GA 30346

An upscale department store offering clothing for men, women and children

Department Manager, Alterations 2014 – 2018

Provided customer service

Developed and motivated department employees

Managed and maintained employee time schedules

Developed processes to ensure departmental efficiency and productivity

Improved department level customer service

Trained staff in product knowledge, proper guidelines and store policies and procedures

Performed staff performance reviews and evaluation

Saks Fifth Avenue Troy, MI 48084

An upscale department store offering top name brands for men, women and children

Seamstress/Tailor, Alterations Department 2004 – 2014

Custom altered clothing

Met productivity targets

Exceeded the company’s customer service goals

Educated customers and employees on proper fit, shop procedures and store guideline

Education

Wayne State University Detroit, MI 48202

General course completion

Lincoln High School Ypsilanti, MI 48197

Diploma

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