Customer Service Real Estate

James M. Pippet *Resume*

** ******* **. ******* *** Jersey 08609 Phone 609-***-****

******.*@*******.***

Summary

Accomplished and adaptable professional with 25 years of comprehensive experience in operations management, sales strategy, and crisis response, underpinned by invaluable mentorship from industry leaders Christopher Wisniewski, Joseph DeLeonardo, Bernie & Melis Eskins.I have a Proven track record in leadership, financial management, and customer service, with a strong focus on team development, biohazard safety compliance, damage restoration, and driving revenue growth across diverse industries, including hospitality, real estate, and environmental services. Skilled at leading teams through high-pressure situations and executing strategies that improve operational efficiency and drive long-term success. Passionate about creating impactful change, empowering teams, and fostering sustainable growth.

Professional Experience

Maintenance Technician

Trenton Mission Trenton, NJ

April 2024 – Present

Ensure cleanliness and professional appearance of the property, meeting deadlines and managing multiple tasks efficiently. Expert in biohazard safety and compliance, including fire and mold remediation, following state and federal guidelines for disposal. Inspect, maintain, and repair machinery, electrical, plumbing, and HVAC systems to ensure optimal operations.

Perform preventive maintenance and address emergency maintenance requests, minimizing downtime and ensuring tenant comfort.

Troubleshoot and repair electrical systems .

Maintain accurate records of maintenance activities, repairs, and safety inspections.

Manage inventory and ensure tools and equipment are in working order. Deliver exceptional customer service, resolving maintenance issues promptly and professionally.

Location Operations Manager

Knights Inn Hotel Atlantic City, NJ

November 2016 – November 2023

Led, coached, and developed a high-performing team, providing feedback to foster professional growth and a collaborative work environment. Managed daily hotel operations, ensuring adherence to company standards and resolving operational issues to maintain smooth operations. Collaborated with marketing to develop strategies increasing visibility, customer engagement, and driving sales growth.

Oversaw payroll, ensuring accuracy and compliance with company policies and legal regulations.

Utilized Microsoft 365 for reporting, scheduling, and data analysis, streamlining operations and decision-making.

Developed and executed strategies to enhance revenue, guest satisfaction, and financial success.

Implemented biohazard safety compliance, ensuring safe handling and disposal of hazardous materials.

Guided team performance and analyzed key performance metrics, providing feedback and implementing improvement strategies.

Demonstrated strong financial management skills, including budgeting, payroll, and cost control.

Marketing Manager

PuroClean Restoration Palmyra, NJ

April 2014 – 2016

Developed and executed marketing campaigns aligned with company goals, increasing visibility and customer engagement.

Secured national media coverage, including a feature on Hoarders, which boosted brand recognition.

Managed emergency response efforts during Hurricane Sandy, collaborating with government agencies and media.

Led marketing initiatives across multiple channels (digital, social media, print, email) to maximize campaign reach and budget efficiency. Conducted market research, adjusting strategies to align with customer needs and track competitor actions.

Strengthened brand presence through advertising, media outreach, and event coordination.

Utilized Google Analytics and social media insights to monitor and optimize marketing campaign performance.

Managed a team of marketing professionals, ensuring project deadlines and alignment with company objectives.

Loan Originator/Manager

Barclay Funding Marlton, NJ

December 2009 – March 2014

Led a team of loan originators, setting performance goals, coaching, and ensuring compliance with company policies.

Developed and executed business strategies to increase loan production and growth.

Ensured smooth loan origination processes from application to closing, complying with lending guidelines.

Fostered strong relationships with real estate agents and brokers, driving new business opportunities.

Trained loan originators on new products and industry trends, supporting continuous professional growth.

Analyzed performance metrics, reporting to senior management and identifying areas for improvement.

Sales/Company Manager

Future Rest Bedrooms Pennsauken, NJ

1997 – 2009

Managed operations across multiple locations, overseeing hiring, training, and inventory control.

Consistently exceeded sales targets, driving revenue and motivating employees.

Played a key role in company growth, implementing strategies that enhanced sales and operational efficiency.

Led a team of sales professionals, coaching and developing top earners in the furniture sales industry.

Managed inventory, customer orders, and deliveries, ensuring timely and accurate processing.

Developed and executed promotional campaigns to boost sales and customer engagement.

Monitored financial performance, managing budgets and cost control to meet profitability goals

Ensured compliance with company policies, industry regulations, and safety standards.

Core Competencies

Operations Management & Team Leadership

Crisis Management & Emergency Response

Sales Strategy & Revenue Growth

Customer Relationship Management & Conflict Resolution Biohazard Safety & Compliance

Financial Management & Budget Optimization

Project Management & Team Collaboration

Marketing Strategy & Digital Campaigns

Key Achievements

Secured national media coverage for PuroClean Restoration, significantly boosting brand visibility with a feature on Hoarders Berried Alive.

.Played a pivotal role in securing government recognition for swift and effective response efforts during Hurricane Sandy. Led the Knights Inn Hotel through the COVID-19 pandemic, maintaining operations and profitability despite unprecedented challenges Spearheaded a biohazard safety compliance initiative at Knights Inn, ensuring staff safety during the pandemic.

Contributed to the revenue growth and market visibility of Future Rest Bedrooms through innovative sales and marketing strategies. Education

Deptford Township High School – General Studies Class 1996 3.7 GPA Gloucester County Institute of Technology – Vocational Training (Small Engine Repair, Horticulture, Printing & Duplicating, Culinary Arts Baking) Class of 1997

Additional Information

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) Experienced with CRM Software (Salesforce, HubSpot) Founder of a nonprofit mentoring program, helping individuals with resume writing, personal coaching, and career guidance.

Languages: I Speak & Write English Fluently

References

Precious Joy Nugal- email( ************@*********.*** (1year) Trenton Mission

Joe Baals - ********@******.*** (10years) Owner of Properties & Southern Jersey Pest Control . I used to fix his properties on the sidework Jill Kuktelionis (25years) Perfessional

friend

Personal Statement

Throughout my career, I have been fortunate to work with and learn from industry leaders such as Joseph Dileonardo and Christopher Wisniewski, whose mentorship has shaped my approach to leadership and problem-solving. My goal is to apply these skills and contribute to an organization that values innovation, efficiency, and results.

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