Customer Service Management

Jasmin Amaya (200*-***-****

***************@*****.***

EXPERIENCE

Sharps Roast House, 18427 International Blvd Seatac, WA 98188 — Host

MONTH- March 7, 2023 - PRESENT

● Warmly greeted guests and escorted guests to their assigned tables seating 300-500 people per shift

● Presented menus and daily specials to guest while ensuring they had napkins, and silverware

● Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their services

● Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary

● Coordinated 50-100 reservations per shift through phone, email, and open table platforms

SKILLS

● Hospitality Skills

● Customer service

● Time management

● De-escalating

situations

● Working solo or as a

team

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