IT Technical Support

Slakes Davids

1-302-***-**** ********************@*****.*** Dallas, Georgia 30157

SUMMARY:

Results-oriented and adaptable IT operations professional with experience in customer service, technical support,PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality

SKILLS

Application Support and Installation Incident Management

Virtualization Technologies

EXPERIENCE

System Analyst, TruAdvantage Technologies

February 2020-May 2024Houston, TX

Developed and implemented system analysis plans to ensure project success.

Collaborated with stakeholders to identify, analyze and document business requirements.

Ensured projects were completed within budget constraints while meeting customer expectations.

Conducted reviews of current systems architecture to determine areas for improvement or optimization.

Provided training sessions to help staff understand new technologies and utilize them effectively.

Maintained up-to-date knowledge of industry trends and technology advancements relevant to the role.

IT Support Consultant, Coca-Cola,

June 2014-July 2019, Ibadan, Oyo State, Nigeria

Provided technical support to customers and internal users via phone, email and remote access tools.

Created and maintained technical documentation for IT systems and processes.

Participated in team meetings to discuss current challenges or propose improvements.

Assisted customers in understanding products, components and systems using technical demonstrations.

Maintained up-to-date case documentation for future reference.

Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

System Administrator, Vegio Technologies, October 2006-December 2013Abuja, Federal Capital Territory, Nigeria

Monitored system performance to ensure optimal operations and identified potential issues. Configured and maintained system hardware, software and network components.

Created user accounts and managed access rights for users.

Troubleshoot application errors and provided technical support to end-users. Performed regular backups of critical data and documents.

Coordinated with third-party vendors for resolution of incidents or provisioning services.

IT Support Specialist, ADETINU NIG. LTD, February 2000-March 2006 KADUNA, KADUNA

Provided technical support to clients via phone, email, and remote access.

Configured workstations, networks, servers and printers for end users.

Created user accounts and configured settings in Active Directory.

Performed regular maintenance checks on computer hardware components. Diagnosed system malfunctions and provided troubleshooting assistance.

Resolved network connectivity issues with routers and switches.

Removed and replaced old hardware during routine upgrades and system repairs.

Handled customer service issues by providing guidance or escalating for advanced support.

EDUCATION AND TRAINING

High National Diploma

Osun State College of Technology, Esa-Oke, Osun State October 1999

CERTIFICATIONS

CompTIA Security+

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