Project Management Business Process

Summary of Experience and Qualifications

Result oriented certified Project Management Professional (PMP) with 25+ years’ experience in managing Application Development Teams, Technical Sales, Subject Matter Expertise in Business Automation, and mentoring teams.

12+ years experience in Business Process Management tools including IBM Blueworks Live, Business Automation Workflow, and Process Mining.

25+ years’ experience in gathering requirements from various stakeholders and producing thorough documentation including BRDs, Requirements Traceability Document, Test Plans and Use Case Diagrams.

15+ years of Full software development life cycle and maintenance of Enterprise Business Rules Management System (BRMS) to modernize Public Assistance System and Child Welfare System.

Over 15 years of experience managing 20-member team comprising of Developers, Business Analysts and Testers, managing the operations and maintenance of large-scale IBM mainframe and multiple web-based JAVA applications.

15+ years experience developing and implementing complex BRMS solutions for large scale Integrated Eligibility Systems (Public Assistance Programs including Medicaid) and Child Welfare Systems for State of Florida.

10+ years of experience developing project plans using Microsoft Project.

Recipient of “Davis Productivity” awards for four Child Support Enforcement projects.

Successfully architected and implemented technology modernization intiatives for public sector and other private sector customers.

Experience managing projects using SaaS and Cloud based solutions in IBM public/private/hybrid cloud and AWS cloud.

Experience implementing PRWORA and Federal Certification guidelines for the FLORIDA system to meet the compliance requirements.

Excellent communication skills with members at all levels.

Expertise with both Waterfall and Agile methodologies.

Citizen of United States of America and local to Raleigh, NC.

Skills

Development Tools/Languages

IBM Cloud Paks, IBM BlueworksLive SaaS, IBM Business Automation Workflow, Process Mining/myInvinio, Process Modeling, Business Process Modeling Notation 2.0, IBM ODM, BAW, RPA, Process Mining SaaS, DataCap, FileNet, Rule Studio, RTS, RES, RSO, DVS, Decision Warehouse, Java, J2EE, Servlets/JSP, JSF, Struts 2, Struts/Tiles, JUnit, Spring 2.0, JPA/Hibernate, Java Beans, EJB, Toplink, JDBC, SQL, PL/SQL, XML, HTML, CSS, Web Services, JavaScript, UML

ECM Portfolio

FileNet P8(5.2.1, 5.x), CPE, ICN, ICC, CMIS, ACCE and Content Navigator, Daeja Viewer, Datacap Studio, Datacap FastDoc, Datacap Desktop, Task Master Web, Datacap Navigator

Project Management

Microsoft Project, Lotus Notes, Microsoft Office, JIRA, vendor management, Service Center, Microsoft Excel

Mainframe Technologies

Microfocus COBOL, COBOL, CICS, JCL, TELON, FOCUS, REXX, DB2, IMS DB/DC, MVS/ESA, z/OS, z/RES, CA-7, CA-11, SPUFI, TSO/ISPF, Syncsort, File-Aid, ENDEVOR, Xpediter, MQ, VSAM, ASSEMBLER

IDE

Eclipse, myEclipse, myEclipse Blue

Middleware/Databases

DB2, IMS DB/DC, Oracle, Microsoft SQL Server, Access, MySQL

Web & App Servers

IBM WebSphere, WebSphere Liberty, Apache Tomcat, JBoss, BEA Weblogic

Operating Systems

MVS/ESA, z/OS, z/RES, Windows, Unix, Linux

Change Management

Rational ClearCase, Rational ClearQuest, Rational RequisitePro, Apache Subversion, Apache Maven2, ENDEVOR, Peregrine Systems Service Center, SVN

Others

SaaS, COTS, IBM Cloud, AWS, Azure, Message Broker, SoapUI, LoadRunner, Rational Functional Tester, Crystal Reports, Sonar, DevPartner

Experience

Dayhuff Group 02/2024 – Present

ECM / Datacap Architect

Managing Enterprise Content Management portfolio modernization effort for an insurance client

Created an integrated project plan for modernizing 8 legacy IBM Datacap applications and infrastructure including servers, load balancer, web clients and plugins.

Responsible for collaborating with database team, network team, testing team, business team and operations support team to ensure timely delivery of the project milestones.

Tracked the status of tasks on a weekly basis and maintained risk register.

Communicated the weekly status with the stakeholders.

Negotiated additional resources from the leadership based on additional scope.

Maintained defect log and scheduled daily standup to track the status.

IBM, RTP, NC 06/2014 – 02/2024

Lead Technical Specialist

IBM Professions Champion and part of IBM Technical Specialist certification board for 25 applicants for Level 1 and Level 2 Technical Specialist certifications.

Subject matter expert on all aspects of Business Automation Portfolio and intelligent automation capabilities.

Managed 36 accounts in my territory and coordinated with multiple teams including Client Engineering, CSMs, Expert Labs, Product Management, Licensing, and Tier 2 technical support to help customers. Technical sales consultant to clients, sales teams, and Business Partners within the southeast region.

Documented customer business processes AS-IS and TO-BE in IBM Blueworks Live to demonstrate how efficiencies can be achieved by introducing automation tools.

Used the models developed in IBM Blueworks Live and analyzed in myInvenio/IBM Process Mining to identify pain points in the business processes and to re-engineer the processes.

Generated customer journey roadmaps to provide a view of To-Be architecture implementing automation to replace current applications.

Conducted audit of existing infrastructure, portfolio of applications for IBM customers and provided recommendations on upgrading/migrating to Cloud platform.

Conducted workshops for customers on 7-factor methodology of refactoring monolithic applications to microservices.

Facilitated delivery of roadmap sessions with product management teams for products within IBM Business Automation Portfolio.

Worked with system integrator to implement Z/OS based ODM for State of Texas.

Responsible for collaborating with IBM sales teams, Product teams to define, design, and detail the business and technical aspects and feasibility of proposed solutions.

Executed workshops to customers to understand use cases, provide solution demonstrations, and deliver technical education on latest features, watsonx, process mining and containerization.

Responsible for reviewing the client's business requirements, technical requirements and/or competitive landscape and apply technical knowledge and experience to propose new solutions to clients.

Educated customers on GenAI and Machine Learning technologies through watsonx platform and watsonx Orchestrate client zero use cases.

Provided training sessions to customers on tools and technologies.

Mentored 8 technical team members on IBM Business Automation Portfolio and helped progress opportunities beyond my assigned territory.

Department of Children & Families, Tallahassee, FL

Florida Department of Children and Families (DCF) is responsible for supporting the public assistance programs such as Food Stamps, Medicaid, TANF - Temporary Assistance to Needy Families, Refugee Benefits and Child Welfare programs and Maintenance and modernization of COBOL based legacy systems.

Senior Lead/Senior Consultant 03/2006 – 06/2014

Deloitte Consulting

Module Lead/Senior Programmer Analyst 05/1999 – 03/2006

Unisys Corporation

Responsibilities:

Managed a team of 20 developers, business analysts and testers for modernization, operations, and maintenance of State Florida’s Child Support Enforcement System (FLORIDA).

Experience implementing PRWORA and Federal Certification guidelines for the FLORIDA system to meet the compliance requirements

Extensive experience in Project Planning, Schedule development, monitoring and status reporting using Microsoft Project

Ensured implementation of legislative mandates, Federal Certification requirements to the Absent Parent (Non-Custodial Parent), Paternity Determination, Enforcement, Collections, Notices and Reporting modules.

Lead development efforts and managed delivery for the EDBC – Eligibility Determination and Benefit Calculation for Integrated Eligibility using ILOG / ODM 8.x Rule Engine

Interacted with the users to gather requirements, documented, analyzed, and evaluated business requirements and provided clarifications.

Created and reviewed design documents, use cases, sequence, object model, component UML diagrams, system test scripts and Requirements Traceability Matrix

Created and reviewed functional and technical specifications for all the component changes associated with the new application as well as enhancements.

Created Entity-Relationship (E/R) diagrams, Object model diagrams, and database schema diagrams.

Modernized interfaces and applications using Java and other web technologies.

Conducted Code walkthroughs for Java and COBOL, TELON modules to ensure compliance to coding standards, syntax, logic, and best practices.

Reviewed design documents and test strategy documents to ensure, design and testing artifacts cover all the business, functional and detailed requirements.

Analyzed complex mainframe COBOL-based eligibility business logic spread across multiple applications and developed methodology to convert into ODM based rules.

Harvested business logic from legacy COBOL systems and implemented as external rules-based webservices using ODM.

Authored rules, templates, rulesets, decision tables, rule flows, rule functions, technical rules using ODM Rule Designer, RES, RSO and DVS

Created Execution Object Model (XOM) and Business Object Model (BOM)and validated rules against BOM/XOM

Implemented business logic in ZRES and WebSphere servers and exposed rules to mainframe and web applications to validate real-time eligibility of applicants.

Developed standards and best practices for developing rules using proper syntax and vocabulary.

Deployed ruleapps in Decision Server and published rule projects to Decision Center

Developed unit test harness with multiple test scenarios using SoapUI

Debugged rules and decision tables in Rule Designer

Created roles in Decision Center, maintained decision center console and monitored rule execution statistics.

Created test suites and performed rule validation using Decision Validation Services (DVS)

Automated Rules build process using ANT Scripts

Fixed issues and optimized rules to improve execution statistics.

Designed several J2EE patterns including Singleton, Data Access Object (DAO) and Data Transfer object (DTO), and Adapter pattern.

Developed new JSP pages using JSF framework, prepared statements to execute SQL commands from Java, complex reports using Oracle 10g in the backend and substantial JDBC coding for connecting the database, ant scripts for building and deployment of the application.

Extensively used Struts Framework, Struts Tag Library, Servlets and Java Server Pages.

Experience working with Apache Tomcat, Web Logic, WebSphere application servers and Eclipse IDE for deploying the application.

Developed Data and Reports functionality to generate statistics of the cases processed using Crystal Reports, Microsoft SQLServer and DB2

Worked with IMS Connect for obtaining data from mainframes and used Transfer object for creating data which will be input for stored procedures.

Created stored procedures to process multiple SQL statements and Callable Statements to execute stored procedures.

Monitored Dashboard statistics and corrected business processes to improve the nightly batch cycle performance as part of Runtime improvement Project.

Coordinated and conducted Unit, Integration and System testing

Monitored nightly batch cycle and on a roaster for batch cycle support.

Mentored junior members of the team on existing business functionality

Projects:

Medicaid Eligibility System

This initiative involves incorporating Affordable Care Act (ACA) modifications to the Medicaid functionality of ACCESS program for State of Florida to determine eligibility for Medicaid based on new business rules executed in Websphere ODM Rules Engine. Based on the eligibility result, appropriate response is displayed to client and to the interfaces via account transfer FTP.

Customer Identity Verification

This initiative allows ACCESS program to conduct verification, authentication and criminal search of applicants applying for benefits online using web services exposed by the provider Lexis Nexis.

Automatic Denial of Applications

This initiative allows AMS and FLORIDA systems to automatically deny applications for assistance that meets specific criteria for denial.

On-Line Customer Notification

The On-Line Customer Notification initiative will allow customers to receive notifications from the Department of Children and Families (DCF) electronically.

AMS Application Entry Project

This application allows the case worker to analyze the application submitted by the people for different benefits that DCF provides for Florida residents.

My Account

This application enables the clients to perform reviews, changes, and request for additional benefits on their existing case.

ACCESS This application enables the clients to apply for benefits such as Food Stamps, cash assistance, Medicaid etc., through online web interface.

AMS (Access Management System)

AMS will enable the workers to manage their caseload and perform client registration.

Child Support Enforcement

Child Support Enforcement program covers the services including proving paternity, issue, locating non-custodial parents, enforcement of support orders, collection and disbursement of child support payments and modification of child support orders

Senior Programmer Analyst

Arkansas Blue Cross and Blue Shield, Memphis, TN 05/1998 – 04/1999

Claims Accounting System (CAS) is a mainframe based receivable system, which is the integrated part of ABCBS Insurance System with the highest number of complex programs. CAS is responsible for handling all kinds of database updates.

Responsibilities:

Communicated with customers to gather business and functional requirements.

Developed business and technical specification documents.

Enhanced existing system by customizing the code in COBOL and ASSEMBLER as per user requirements.

Provided project status reports from time to time.

Coordinated nightly batch cycles and fixed production issues.

Education and Certifications

PMI Certified Project Management Professional (PMP)

Certified in Information Technology Infrastructure Library (ITIL) Foundations

Master of Business Administration (MBA), Andhra University, India

Bachelor of Engineering (BE), Osmania University, India

Accolades

Recipient of “Davis Productivity” awards for four Child Support Enforcement projects

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