Customer Service Data Entry

Destiny Link

************@*****.*** 336-***-**** Reidsville, NC

SUMMARY

Seeking role with 3 years of experience in customer service and data entry. Proven skills in electronic communication, complaint resolution, and strategic problem-solving. Strong interpersonal abilities and adept at maintaining professional and empathetic interactions across various channels. WORK EXPERIENCE

The Results Companies Collinsville, VA

Customer Service Representative May 2019 - Dec 2019

• Maintained a professional and empathetic attitude, ensuring prompt and effective resolution of customer inquiries and complaints across various communication channels.

• Managed a team of junior customer service representatives, facilitating coordination and communication to enhance team performance and customer satisfaction.

• Processed orders and applications efficiently while maintaining detailed records of customer interactions, contributing to process improvements and feedback systems. Unarco Industries Danville, VA

Lead Assembly Jun 2019 - Aug 2019

• Interpreted technical documents, including diagrams and blueprints, to effectively assemble and repair parts and products in collaboration with team members.

• Identified and managed defective items following established procedures while maintaining a clean workspace and adhering to all safety standards.

Dollar General Danville, VA

Cashier/Sales Associate Feb 2019 - Jun 2019

• Responded to customer inquiries and documented all interactions accurately, ensuring thorough and professional communication.

• Processed cash and credit transactions with precision, maintaining a high accuracy rate in daily operations.

• Managed special merchandise orders and facilitated the logging of shipping and receiving orders efficiently. JCPenney Danville, VA

Cashier/Sales Associate May 2017 - Dec 2018

• Responded to customer inquiries regarding product availability and shipment times, ensuring a high standard of professionalism and thoroughness.

• Processed cash and credit transactions with precision, maintaining efficient and accurate data entry for daily shipping and receiving orders.

• Documented and referred unresolved customer issues to appropriate departments for further resolution, enhancing customer satisfaction.

Burger King Danville, VA

Cashier Jun 2016 - Sep 2016

• Processed customer orders and facilitated upselling of larger orders to enhance sales.

• Managed transactions through debit and credit card processing and maintained cash register accuracy. J's and T Tax Danville, VA

Receptionist Feb 2015 - May 2015

• Coordinated client appointments and managed front-desk operations, ensuring a welcoming and efficient environment for all visitors.

• Processed outbound calls to collect payments on delinquent accounts and obtained necessary documents and approvals from various agencies to support firm operations. EDUCATION

George Washington High School

Diploma

Norfolk State

Danville Community College

SKILLS

Team Building • Interpersonal Skills • Data Entry • Complaint Resolution • Active Data Online • Positive and Friendly

• Cash Handling and Management • Strategic Problem Solving • Oral Communication • Written Communication • Electronic Communication

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