Property Management Manager

RHONETTE SMITH

Winter Garden, FL • 407-***-**** • *********@*****.***

Property Management

• Portfolio Manager • Performance Director

• Operational Efficiency •Tenant Relations Expertise

• Organized Revenue Collections •De-Escalations

• Employee Trainer

WORK EXPERIENCE

Progress Residential Altamonte Springs, FL Nov 2020- present Community Relations Manager

• Maintain awareness of market trends to stay ahead and adapt to industry conditions.

• Champion the production and distribution of weekly to annual reports.

• Works closely with Regional Director and Area Operation Manager to ensure Build to Rent revenue, expense, staffing, and training goals are achieved.

• Manage comprehensive performance management processes including detailed reviews, corrective action plans, mentoring initiatives and development programs.

• Train and mentor new hired Account Managers and Resident Service Coordinators.

• Orchestrat revenue collections by monitoring cash collections, conducting occupancy. checks, and posting abandonment notices.

Erica Diaz Team- Homevest Realty Winter Garden, FL June 2019 - Oct 2020 New Business Manager

• Gathered, analyzed, and interpreted data; wrote detailed reports for internal/external use.

• Evaluated company performance against objectives to align with business targets.

• Collaborated with Real Estate Agents, Brokers, and staff on all Company Business Units.

• Developed strategic goals and objectives that fostered growth and prosperity.

• Organized operations efficiently and identified opportunities for improvement and proposed solutions.

Central Florida Property Management Orlando, FL Nov 2016 - May 2019 Senior Property Manager

• Motivated and directed all impacted employees.

• Ensured staff compliance with Florida laws and office policies for a regulated workspace.

• Cultivated deep knowledge of market trends to stay ahead in the industry.

• Conducted regular property inspections to ensure maintenance standards are met.

• Increased company growth by 63 % within first year. All County Premier Orlando, FL Oct 2015 - Nov 2016 Senior Property Manager

• Boosted company growth via innovative marketing and business acquisition tactics by 40% in 6 months.

• Coached high-performing employees to enhance productivity.

• Collaborated closely with Broker to ensure property management revenue and staffing goals are met.

• Directed tenant concerns and resolve conflicts effectively. Hampton and Hampton Management and Leasing Orlando, FL Sep 2012 - Sep 2015 Property Administrator

• Spearheaded property's physical and financial performance within budget, successfully reducing overall expenses by 10% over two back-to-back quarters.

• Analyzed and provided accurate financial reports, successfully reducing errors by 20%.

• Redesigned comprehensive property management activities for 500 scattered homes, encompassing maintenance, development, and construction.

• Collaborated with maintenance staff to address repairs and upkeep. Eco Construction and Maintenance Lake Mary, FL Oct 2010 - Aug 2012 Real Estate Service Administrator

• Generated comprehensive engaging marketing materials such as brochures, flyers, and online content to consistently enhance brand visibility by 40%.

• Reorganized crucial appointments like open houses and walkthroughs for smooth client interactions.

• Oversaw leasing activities and tenant relations.

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EDUCATION

University of Texas at Arlington, Arlington, Texas Bachelors, Communications

TECHNOLOGIES

Yardi Voyager, AppFolio Property Manager, QuickBooks, Buildium, Rent Manager, Microsoft Excel, DocuSign, Zillow Rental Manager, SmartRent, Asana, Salesforce, Workday, MLS, Authentisign

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