Patient Care Administrative Support
Resume:
NORTH VERSAILLES, PA *****
******@*****.***
ARLA CERISE WHITE
SUMMARY
Highly organized and detail-organized administrative assistant with 10+ years of experience. Proven ability to manage multiple tasks and prioritize effectively. Skilled in Microsoft Office, Google Suite, calendar management, front desk reception, customer service, and database administration. EXPERIENCE
Atrium Staffing - Pittsburgh Regional Transit, Pittsburgh, PA — Secretary
05/2023 - 08/2023
● Database management for Workers’ Compensation.
● Created physical files for new claimants after injury.
● Handled mail, faxes, phones for the department while the secretary was on leave.
Commonwealth of Pennsylvania, Duquesne, PA — Intake Interviewer 07/2021 - 04/2023
● Built initial claims for unemployment claimants involving data entry, and internet phone system to take calls in queue.
● Assisted claimants with fraudulent activity on their account, regaining access, recouping payments, reporting fraud, next steps in getting police reports and contacting credit bureaus.
● Assisted claimants in filing appeals, wage protests, general information in regard to claim, claim status, payment status.
Atrium Staffing - Heinz Family Office, Pittsburgh, PA — Office Assistant
08/2019 - 04/2020
● Assisted in preparation of Heinz Awards by preparing letters requesting nominees, announcing winners, and inviting guests to 2019 awards.
● Assisted in execution of Heinz Awards through set-up, check-in, escorting priority guests to seating, directing guests to awards ceremony and reception, clean up.
● Updated company mailing database profiles of awards attendees, guests of attendees, nominators, nominees.
● Managed project of scanning/cataloging awards nominee records from 2007-2013.
● Assisted in preparation of nomination packets, nomination-related mailings, file creation, and storage of 2020 nominees. Woodland Hills School District, Braddock, PA — Administrative Secretary
10/2016 - 04/2019
● Provided administrative support to the High School, Intermediate School, and Wilkins Elementary School principals, teachers, and staff.
● Maintained student attendance and discipline through ProSoft and PowerSchool student accounting software.
● Prepared permanent records for incoming students.
● Retrieved previous school records and forwarded current/previous records for continuity of education and care (for requesting advocacy agencies).
● Placed supply orders for school, teachers, nursing staff.
● Managed coverages of class for meetings and staff absences. EDUCATION
Community College of Allegheny County
2004 - 2006, Allegheny Campus
Carlow College
2011
Skills
● Microsoft Office
● Google Suite
● Calendar management
● Front desk reception
● Customer service
● Database administration
● Social media marketing
● Graphic design
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