Medical Assistant Certified

STACIE STINSON

Augusta, GA ***** 706-***-**** **************@*****.***

Professional Summary

Empathetic and patient-service focused Medical Assistant with 20 years of experience in delivering medical care to patients in clinics and doctors' offices. Accountable for supportive and restorative care under clinical supervision.

Efficiency-oriented professional with expertise in clinical and clerical functions.

Certified Medical Assistant competent in advanced patient work-up for examination. Maintains on-time processes and patient flow. Good computer and data input skills and experience with electronic medical records.

Fully qualified Medical Assistant with proven success in boosting office productivity. Effortlessly greets patients, coordinates documentation and update charts. Works well in high-volume environments to make patients feel comfortable while helping Physicians diagnose and treat wide range of ailments.

Work Experience

CUSTOMER CARE ASSOCIATE 08/2024 to Current

Humana Military Tricare – Remote

Liaised with logistics department to ensure timely delivery of products to customers

Worked closely with the team to meet or exceed service goals on a consistent basis

Documented all customer interactions and transactions accurately for future reference

Collaborated with other departments to resolve customer issues promptly

Managed high volume of inbound and outbound calls with emphasis on customer satisfaction

Participated in workshops and training sessions to improve personal skills and job performance.

HOUSE MANAGER/ADMINISTRATIVE SUPERVISOR 01/2024 to 8/2024

Babcock Center for Intellectual Disabilities-

Lexington, SC

Managing residential homes for individuals with intellectual disabilities, and Prader Willi syndrome

Supervised a total of 12 employees, managing payroll, PTO requests

Attended meetings, prepared schedules, prepared disciplinary reports, and monthly inspection reports for Sr Director

SUBSTITUTE TEACHER 01/2023 to 6/2024

Kelly Education – Aiken, Edgefield, and Richmond County, GA

PROJECT MANAGER/TRAINER 3/2023-12/2023

ECW (Healthcare EMR)

PRACTICE ADMINISTRATOR 03/2021-01/2024

Sterling Sharpe Internal Medicine & Pediatrics

Columbia, SC

CASE MANAGER

Medicaid Waiver – Maryland Department of Human Services 01/2019-03/2021

Oversaw coordinating program referrals for community-based services

Provided ongoing counseling to patients to assist them in dealing with various conditions and processes

Created training agenda for orientation, and annual mandatory trainings

Knowledgeable on CMS, Medicare Parts A,B, and D

Kept track of case notes daily and coordinated follow-up to ensure a smooth case management process

Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys Trained staff on various systems to include but not limited to; PRSS, MES, MMIS, MAGI, CMS 64, 31, AND 27 reports, as well as MAX.

COMBAT MEDIC/PERSONNEL/RECRUITER 12/1996-12/2018

United States Air Force

Served in Afghanistan, Iraq, Saudi Arabia, stateside and abroad

Responded to medical emergencies, providing critical care and life-saving interventions

Effectively communicated with patients, families, and healthcare providers in high-stress situations Trained in advanced medical procedures such as cardiac monitoring and administering medications

Maintained equipment and vehicles to ensure readiness for emergency response duties in wartime and peacetime

Conducted interviews to assess candidate fit for various roles within the USAF

Provided emergency medical care in combat zones as a combat medic

Trained and mentored new recruits on medical procedures and first aid techniques

Conducted thorough interviews and assessments to ensure quality hires matched USAF culture

Education

HEALTHCARE ADMINISTRATION DHA 2024

Walden University

(Currently a Student)

GPA 3.3

Double major in Diversity and Inclusion

Member, Phi Beta Kappa

Vice President, Student Government.

HEALTHCARE MANAGEMENT-MBA/MHA 2007

Strayer University

SOCIOLOGY-BACHELOR OF ARTS: 1999

Savannah State University

Member, Savannah State Marching Band

President, Delta Sigma Theta Sorority Inc.,

Minor in Public Health

Graduated Summa Cum Laude

PRACTICAL NURSING-DIPLOMA: 1994

Baltimore City Community College

Hobbies:

Singing gospel, teaching Piano lessons, riding my Kawasaki, reading, and binge watching Netflix

Led classroom instruction for various grade levels,Utilized various teaching strategies and assistive following lesson plans and adapting as needed.technologies to enhance student engagement. Adapted lesson plans to meet individual needs ofUtilized technology to support instruction and students with diverse learning styles.create engaging learning materials.

Monitored student behavior and implementedTrained in transcranial magnetic stimulation (TMS) positive reinforcement techniques.therapy for mood disorders.

Experienced in maintaining electronic healthSkilled in effectively communicating with patients records and ensuring patient confidentiality.and collaborating with healthcare team members. Conducted Transcranial Magnetic StimulationProvide emotional support and de-escalation therapy sessions.techniques to patients in distress.

Collaborate with interdisciplinary team to createMonitored client progress and provided support and implement individualized treatment plans.through regular follow-up and communication. Facilitated client referrals to community resourcesConducted comprehensive assessments to

and services to ensure continuity of care.

determine client needs and develop individualized service plans.

Provided patient/family education and support toSkilled in electronic health records management empower self-management of chronic illnesses.and maintaining patient confidentiality.

Experienced in performing physical exams,Administered assessments before, during, and after

assisting with minor procedures, and sterilizing medical equipment.

classes. Managed office operations, including coordinating meetings, maintaining supplies, and liaising with clients.

Oversaw budgeting and financial transactions,Trained and supervised administrative staff, ensuring accuracy and compliance.improving efficiency and overall performance. Implemented software systems to streamlineManaged daily operations of medical practice, processes and increase productivity.overseeing staff, schedules, and patient care. Conducted training and development programs toImplemented efficient billing and coding

enhance staff performance and productivity.

procedures, reducing claim denials and improving revenue.

Collaborated with healthcare providers to ensure Oversee daily operations, staff management, and compliance with regulations and quality patientpractice finances for optimal efficiency.

care delivery.Implement strategic initiatives to enhance patient

experience and grow revenue.

Coordinate scheduling, inventory management, andTrain and mentor staff on best practices for superior compliance with regulatory requirements.patient care and practice success.

Served in Afghanistan, Iraq, Saudi Arabia, statesideResponded to medical emergencies, providing

and abroadcritical care and life-saving interventions

Effectively communicated with patients, families,Trained in advanced medical procedures such as and healthcare providers in high-stress situationscardiac monitoring and administering medications Maintained equipment and vehicles to ensureConducted interviews to assess candidate fit for readiness for emergency response duties in warvarious roles within the USAF

time and peacetimeProvided emergency medical care in combat zones

as a combat medic.

Trained and mentored new recruits on medicalAssisted in recruiting efforts by sharing personal procedures and first aid techniques.experiences and providing insight into military life. Communicated effectively with diverse individualsDeveloped and maintained strong relationships to build rapport and trust.with MEPS, parents, and candidates.

Conducted thorough interviews and assessments toWriting a fashion blog about clothes and ensure quality hires matched USAF culture. accessories called San Franista. It includes photos

Provided one-on-one support to students, assisting with assignments and reinforcing concepts.

Consistently surpassed sales targets for 6 consecutive months. Helped boost overall sales by and reviews and has 600+ followers.

Performance Metrics

Public Health

Languages

French Advanced

Awards

Website, Portfolio And Profiles

linkedin.com/bmore77

Hobbies

Playing piano, singing, and riding motorcycles

Professional Associations

Member, National Association of Black Veterans

Member, The Order of Eastern Star

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