Customer Service Entry Level

AUG **, **** • **** E.**TH STREET, LOS ANGELES, US, 90001 •

*************@*****.*** • +1-323-***-****

LAURA BACA

Entry Level opportunities

PROFESSIONAL SUMMARY

Hardworking resourceful individual well qualified in customer service with a passion for both learning and teaching. EMPLOYMENT HISTORY

CO-TEACHER 2024 - Dec 2025

Celebration Kids South Pasadena

LEAD TEACHER Jan 2024 - Aug 2024

PLAY Preschool Glendale, CA

TEACHER Jul 2023 - Jan 2024

Small Wonders Preschool & Child Care Center Lancaster, CA TEACHER May 2023 - Jul 2023

Montessori of Santa Clarita Santa Clarita, CA

Provide care and supervision for all children birth through 5 years of age Demonstrate to children how to do activities according to the Montessori method. Provide staff with support in breaks, lunch, absences. TEACHER ASSISTANT Aug 2021 - May 2023

Child Care Resource Center Palmdale, CA

• Gathering observations for assessment purposes.

• Creating class/individual lesson plans.

• Provide care and supervision in both indoor and outdoor classrooms.

• Step in for teachers who are out or on breaks.

TEACHER Feb 2020 - Aug 2021

Kai’s Justice Child Care Palmdale, CA

• Taught 0-12 year ages

• Created and implemented innovative lessons

• Used open communication with parents and children

• Served as short-term substitute

TELLER Jun 2016 - Sep 2016

JP Morgan Chase Sun Valley, CA

• Originally hired as a teller, I was placed as an adopter for the EATMs. Guided early childhood development through personalized learning activities, fostering social skills and emotional growth while maintaining detailed progress records

Partnered with lead teachers to create engaging curriculum, implement effective classroom management strategies, and maintain positive parent communications

Monitored individual student progress, documented developmental milestones, and adapted teaching methods to support diverse learning styles

Oversee care for children aged 2-4, ensuring a safe learning environment. Plan and manage engaging lessons, fostering early childhood development. Complete ASQ assessments to track and support child progress. Provide nurturing supervision, promoting a positive classroom atmosphere. Developed tailored lesson plans for diverse needs, enhancing learning outcomes and engagement. Organized engaging holiday activities, fostering creativity and cultural awareness among students. Ensured safety through regular emergency drills, maintaining a secure learning environment. Communicated effectively with families, strengthening home-center partnerships. Maintained cleanliness of classroom tools, ensuring a hygienic space for learning.

• Responsible for maintaining lobby clean, supplying fresh water, and coffee.

• Greeting all customers, and educating them on the features of the Eat Ms.

• Helped Branch Manager with tasks that needed to be done. MERCHANDISER/CUSTOMER SERVICE/CASHIER Sep 2015 - Jan 2016 Shell Gas Station Santa Clarita, CA

• Greet all customers to the store

• Handle and complete all transactions

• Balance register at the end of day or shift.

• Provided backup support to all shifts leads, when going on breaks or attending customers with any type of outside help.

• Handle any and all customer complaints in regards to happenings at station.

• Rotate all stock, check for expiration codes, and replenish all new stock in timely manner.

• Check all pricings for accuracy.

• Clean, sanitize, and maintain all cookware, and coffee makers according to health regulation standards. CSA/CASHIER Sep 2013 - Sep 2015

USA Gas Station Palmdale, CA

• Greet all customers into the store.

• Handle and complete all transactions.

• Escalate any and all complaints over to the store manager.

• Made sure store was clear of any hazardous situations. CASHIER Apr 2011 - May 2012

Wal-Mart Lancaster, CA

• Provide customers with excellent customer service

• Handle and complete all transactions including WIC and EBT.

• Keep register are clean and presentable.

• Making sure that the articles that customers do not want to buy get put back in to their respective sorting areas and are placed back into their respective departments.

RECEPTIONIST (PART-TIME) Apr 2009 - Apr 2010

Antelope Valley Health care Lancaster, CA

• Answer phones, transfer calls, and take messages.

• Take inventory of office supply for orders.

• Sort mail

• Activate elder turning alarms

• Greet incoming guests And checking them in.

• Monitor residents to prevent them from fleeing the facility.

• Perform a daily census of residents.

• Help the admissions department with welcome packages.

• Front office

• Greeted visitors as they entered

• Checked in visitors

• Answered the phone for a facility of over fifty employees

• Made calls to various departments

EDUCATION

BACHELORS OF SCIENCE IN EARLY CHILDHOOD EDUCATION Jun 2017 - Present Grand Canyon University, College of Education Phoenix, AZ SKILLS

Early Childhood Education (Experienced), Classroom Management (Experienced), Curriculum Development (Experienced), Spanish (Expert), Microsoft Office(Experienced), PowerPoint (Experienced), Excel (Experienced), Customer Service (Expert), Child Plus (Expert), Learning Genie (Expert), Teaching (Expert), Mentoring (Experienced), Infant Care (Experienced). Toddler Care (Expert), Special Education (Skillful), Data Entry (Beginner), Project Management (Skillful). LANGUAGES

English (Native), Spanish (Native).

ADDITIONAL INFORMATION

AWARDS

President's List

For maintaining a 3.8-4.0 GPA throughout the course of my education. REFERENCES

Hazel Bonilla, Ccrc (****************@*****.***, 661-***-****); Bianca Hernandez, Celebration Kids 562-***-****); Kimberly Erazo 323-***-****).

Contact this candidate