Customer Relations Expert

Desire U. Tillman

**** ****** ***** **. *********, GA 30274 404-***-**** **********@******.***

OBJECTIVE SUMMARY

Dedicated and experienced liaison for various organizations. My consistency with leading peers and work associates stem from early career development abroad and a history of concentrated customer service industry work/relations. My experience being a top student abroad and a manager in several workplace settings increased my desire to drive great results. My hope is to work for a company and/or organization that grants me the opportunity to fulfill my purpose and grow as I accomplish both our goals.

EDUCATION

Spelman Co llege Atlanta, GA

Bachelor of Arts Degree in Comparative International Studies: GPA: 3.8 May 21, 2017

Degree Concentration: Business Administration Degree Minor: African Studies

School for International Training Yaoundé’ Cameroon Fall Semester 2016

Development and Social Change Program: Examined development in Cameroon in the context of culture, politics, and the economy.

Concentrated Research: Anglophone/Francophone Teachers Unions and the dynamic of systematic oppressions verses systematic favor.

PROFESSIONAL EXPERIENCE

Penske Truck Rental and Leasing Jonesboro, Georgia

Assistant Branch Manager 06/2023-Current

Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers or listening to and resolving customer complaints regarding services, products, or personnel

Provide training and assistance to new hires and current associates with performing everyday tasks/duties adhering to company policies, and prioritizing daily/weekly goals

Attend company meetings to exchange/update product information and coordinate work activity with other departments --preparing sales and inventory reports

Support location and rental customers including all rental counter functions -answering phones, resolving conflict, issuing refunds, credits, and/or collecting on customer debt accounts

Monitor/drive company performance checking daily utilization and maintenance percentages to ensure company standards are met

Penske Truck Rental and Leasing Forest Park, Georgia

Sales and Operations Management Trainee 01/2023-06/2023

Took inbound and dialed outbound calls to develop consumer and commercial customer solutions to local/national accounts--Fortune 500 companies

Responsible for managing large inventory of vehicles to balance fleet productivity, drive profitability and customer satisfaction in fast paced and dynamic workspace

Monitor customer debit/credit transactions using payment processor and Penske specialized “rental net” software

Generated new business leads and fostered existing customer relationships through daily sales calls using “Salesforce software” and inputting daily reservations via rental net

Responsible for daily/weekly customer account collections via “rewrite” processing system

Filed daily reports using vehicle theft system and through working with local police departments

Monitor, manage and respond to daily emails regarding invoices, leasing/rental customer concerns and company functions/processes

United Parcel Service Forest Park, Georgia

Customer Service Representative /Driver Helper 10/2022-01/2023

Advocate and spokesperson for student-representative education reimbursement programs.

Handled inbound and outbound calls relating to customer care and packaging.

Lifted and handled packages over 50+ pounds for door-to-door delivery.

Recorded Driver’s misload packages, non-deliverables, and/or wrong address back into UPS system for redelivery and/or internal support notices.

Responsible for rerouting packages and navigating delivery area; servicing Forest Park/Riverdale area with over 100+ stops per day.

Engaged with potential customers and clients to provide immediate response for any issues via phone, email, UPS devices, and social media platforms.

Individually responsible for a load of customers inquiries during extremely busy seasonal holiday period where escalated issues required consistent follow-up and even hands-on prime delivery services.

Royal Health World Retail & Vegan Café Atlanta, Georgia

Assistant Manager / Sous Chef 11/2021-07/2022

Constantly engaged in customer advocacy/outreach and consistent communication via in person, phone, email, and online platforms. Platforms include, but are not limited to: Facebook, Instagram, Twitter, company website, etc.

Stocked store, recorded inventory, and processed vender payments via electronic payment processor.

Maintained and upheld company standards on all social media platforms and email marketing via responding to customers via Google, Yelp, DoorDash, Uber Eats, Company Website, etc.

Prepped and prepared food in fast paced vegan kitchen servicing customer orders in retail store while also closely engaging with customers during online order experience.

Monitored all store functions including but not limited to cooking, following all OSHA food and sanitation protocols, oversight/tasking out of team members duties, and consistent review of any customer acknowledgment/engagement.

Led and collaborated with team members driving company marketing team; creating videos, electronic flyers, and using social media, or email campaigns, based on company needs; example product or menu spotlights.

Retail Wholesale Department Store Southeast Council

Atlanta, Georgia

RWDSU-SEC Business Representative/Agent 02/2017-06/2021

Responsible for summer student internship program, educating and mentoring students about the labor movement in the United States and overseas, as an international and common movement across Nations.

Represented 500+ employees and members for four Southeast Council companies; Nestle Inc., Southern Tea LLC, Ecolab Chemical Plant, and Koch Foods Inc. as acting employee liaison for all employee related issues.

Worked as a grievance handler and stepped in to represent members during human resource meetings and/or for any company changes.

Created flyers, leaflets, and planned/coordinated events for employee engagement and information using social media platforms for promotion and to address any member/employee concerns.

Traveled frequently to different facilities; touring facilities and for monthly check-ins/visitations.

Frequently planned and conducted meetings, trainings, and benefit workshops.

Managed and negotiated terms for employee/company contracts.

CAREER DEVELOPMENT

UFCW Bargaining Bootcamp

Trainee

•Learned to individualize my insight and bargaining-style through this workshop.

•Learned different practical tools to increase likelihood of better negotiation outcomes.

•Focused on several negotiation issues related to sales, purchasing, organization negotiations, specific companies etc.

•Received Certificate of Achievement for completion of two-day bootcamp, and training.

Georgia Labor Management Conference

Guest Speaker

•Engaged with the audience about the changing workforce from baby boomers to millennials among labor,

management, government, and academic leaders.

•Established issues of mutual concern and connected on similar future resolutions.

•Received recognition of attendance and participation in team building activities.

SKILLS

Communication, Management, Decision-Making, Negotiation, Marketing, Writing, Data Analysis, Adaptability

PROFESSIONAL REFERENCES

SETH LANGFORD

Assistant District Manager

Penske Truck Rental/Leasing (Atlanta, GA)

Phone: 770-***-****

Email: ****.********@******.***

ZARI YOUNG

Project Manager, Community Director

Kinwood Union City, (Atlanta, GA)

Phone: 516-***-****

Email: ****.*****@*****.***

Contact this candidate