Software Engineer Support
Resume:
CONTACT
ashishbca.**@ gamil.com
SKILLLS
Control-M support
Linux servers
Windows servers
ServiceNow, BMC Helix(ITSM) Remedy
EDUCATION
Bachelor of computer Application
(BCA)
Saurashtra University, Gujarat
CERTIFICATION
ITIL V3
BMC control-m scheduler
ASHISH RATHOD
OBJECTIVES
My Professional Objective in life is to work in a globally competitive environment on challenging assignments that shall yield the twin benefits of job satisfaction and a steady-pace professional growth.
KEY SKILLS
Highly skilled Control-m Support Engineer with over 7 -years' experience with expertise in Unix and Linux-based systems. Vast experience in high volume environments with strong analytical communication and organizational abilities. Complex problem solver, able to thrive in fast paced and challenging roles.
DESIGNATION
(Sr. Software Engineer)
CURRENT ORGANAIZATION
Wipro Sr. Software Engineer (April-2023-present)
Project (Close Brothers)
Adept at implementing transition project plans according to client specification understanding project scope and landscape creating document for future reference.
As L2 support working on Daily Control-m infra checks Agent installation. Control-m server upgrade on windows server (version upgrade).
participate in patch installation, Connection Profile Configuration for MFT jobs.
Working with Vendor (BMC) if needed to resolved issue.
Monitor control-m infrastructure and through Control-m alert console.
Handle business critical application, server and daily Operations using workload automation Via Control-m Tools Provide a daily support on Control-m tools.
WORK HISTORY
Capgemini As a Associate Consultant (September 2021-April 2023)
Projects
Chanel: - (fashion Company) /Control-m support
●Used: - Service now tools as to managed incident, change request
●Perform first level investigation and provide analysis for major incidents within SLA. Basic Knowledge of Control-m admin.
●Control-m agent installation (Windows, Unix), work with changes and incident identify the failure issue and troubleshooting,
●Participate on Daily calls and work with the Incident and change management team. Responsible for attending plan activity on control-m tools.
●Troubleshooting at server level, Root cause analysis of the issues and coordinating with other team for an interim fix/final resolution on timely manners.
●Investigate the root cause of all incidents and implement a plan of action for permanent resolution.
ATOS GITSS PVT. LTD (2016 TO SEPTEMBER 2021)
Atos GITSS Pvt. Ltd (2016-2018)
(Telefonica)
System analyst June 2016- September 2018)
(German client) working as a user access mgmt./Control-m support.
●Work closely with Internal/External Stakeholders, Managers & developers across geography to ensure timely delivery. Assist internal customers, co-workers and provide a high level of customer service during application support. I have helped to improve and streamline internal processes for efficient operations.
●Provide high level knowledge support and management best. User access management part granting access and revoke access on application level. Managed monitoring tools like splunk, sitescope, control-M jobs, Hawk monitoring. Involved in enhancements and fail and fix by following ITIL processes like incident, change and problem management.
●Provide 24/7 first level support. Monitor and resolve automated system alerts and alarms
(Airbus)
Associate Consultant September 2018 – September 2021)
(Working with France, Spain) as control-m support (job scheduler)
Handle business critical application, server and daily Operations using workload automation Via Control-m Tools Provide a daily support to scheduled job for as per user requirement, incident, change management participant in DSR call, root cause analysis
As change qualifier checking all prerequisite. also responsible for change implementation process. If any issue occurs communicate with the customer and find a solution. Preforming internal audit on change quality.
Contact this candidate