Customer Service Night Auditor
Resume:
Michael Soller
Cincinnati, OH *****
*********@***.***
Professional Summary
Seasoned Night Auditor with 15 years of experience in the hospitality industry, adept in financial reconciliation and guest services. Proven track record in managing front desk operations and ensuring exceptional customer service during overnight shifts. Seeking to leverage extensive auditing and customer service skills in a Hotel role.
Authorized to work in the US for any employer
Work Experience
Retail
Breadsmith-Cincinnati, OH
August 2024 to Present
• Collaborated with team members to fulfill customer orders accurately and efficiently within specified timeframes
• Followed food safety guidelines at all times to ensure the production of safe products for customers
• Provided exceptional customer service by answering inquiries about bakery products and offering recommendations based on customer preferences
Night Auditor
21c Museum Hotels-Cincinnati, OH
July 2024 to Present
• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Maintained strict confidentiality of guest information in accordance with privacy regulations
• Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
• Coordinated with maintenance personnel to address any facility issues that arose during the night shift Reservationist
Warwick hotels-Denver, CO
August 2023 to February 2024
• As a Reservationist at Warwick Hotels, I efficiently managed and processed guest bookings, ensuring a high level of accuracy and attention to detail. My role encompassed coordinating with various departments to guarantee seamless guest experiences, from initial contact through check-out. I adeptly handled telephone and online reservations, providing personalized service and responding to inquiries with professionalism. I maintained comprehensive knowledge of room rates, packages, and hotel amenities to offer guests tailored options that enhanced their stay. Additionally, I was responsible for updating and managing the reservations system, monitoring inventory, and adjusting room availability as needed. My commitment to exceptional customer service contributed to increased guest satisfaction and repeat business for the hotel.
Night Auditor
Hotel Clio-Denver, CO
March 2023 to January 2024
• As a Night Auditor at Hotel Clio, I meticulously balanced accounting books and audited daily financial transactions to ensure accuracy and adherence to the hotel's financial procedures. I managed the front desk operations during the night shift, providing exceptional customer service to guests by efficiently handling check-ins, check-outs, and resolving any overnight issues. Additionally, I compiled and reviewed daily sales reports, prepared financial documents for management, and conducted thorough security checks throughout the premises to maintain a safe environment for guests and staff. My role required a keen eye for detail, strong numerical proficiency, and the ability to work independently to uphold the hotel's reputation for excellence during the night hours. Night Auditor
Limelight Hotel-Denver, CO
April 2022 to March 2023
• As a Night Auditor at Born Hotel, I meticulously managed the hotel's daily accounting and financial closing procedures, ensuring accuracy in all transactions. My role involved auditing, posting, and balancing the daily financial transactions, as well as the preparation of comprehensive financial reports for hotel management.
I provided exceptional guest service, addressing concerns and inquiries promptly throughout the night, and efficiently handled check-in and check-out processes. I also maintained the security of the hotel by monitoring surveillance and performing regular walk-throughs during the night shift. My responsibilities extended to coordinating with the daytime staff to communicate any issues and ensure a seamless transition between shifts.
Night Auditor
Wyndham mining exchange-Colorado Springs, CO
July 2021 to January 2022
• Successfully executed comprehensive auditing duties at Wyndham Mining Exchange, including reviewing and correcting daily transactions, balancing financial books, generating reports, and providing exceptional customer service during night shifts.
Delivery Driver
Diligent Delivery Systems-Colorado Springs, CO
February 2021 to January 2022
• Successfully fulfilled part-time contract obligations by accurately delivering pharmaceuticals within required timelines.
• Maintained strict compliance with regulatory standards and procedures, ensuring safe and efficient delivery of sensitive goods.
Night Auditor
Garden of the Gods Club-Colorado Springs, CO
October 2016 to February 2021
• Managed and reconciled all financial transactions during the night shift at Garden of the Gods Club, ensuring accurate accounting records, preparing daily reports, and providing excellent customer service to guests.
Driver
Amazon-Colorado Springs, CO
November 2018 to January 2021
• Served as an independent contractor, demonstrating high accountability and self-management.
• Successfully completed all tasks without direct supervision, exhibiting strong responsibility and reliability.
Night Auditor
Marriott Mountain Valley Lodge-Breckenridge, CO
June 2016 to October 2016
• Managed comprehensive auditing tasks for daily transactions, reconciled discrepancies, and ensured accurate financial records while providing high-quality customer service during overnight shifts at the Marriott Mountain
Valley Lodge.
Night Auditor
Springhill suites/Town Place suites-Colorado Springs, CO April 2015 to November 2015
• Oversaw and executed all night audit operations at Springhill Suites/Town Place Suites, including financial reconciliation, guest services, and security procedures, ensuring smooth hotel operations during overnight shifts.
Night Auditor/Front Desk Clerk
Holiday Inn Express-Colorado Springs, CO
April 2014 to May 2014
• Managed overnight operations at Holiday Inn Express, encompassing duties such as auditing daily transactions, providing premium customer service at the front desk, handling reservations, and resolving guest issues promptly and efficiently.
Night Auditor
Canyon Plaza Resort-Grand Canyon, AZ
July 2012 to April 2014
• Provided excellent customer service through diligent oversight of financial transactions and effective resolution of lodging issues.
• Streamlined auditing procedures, ensuring financial accuracy and improving operational efficiency. Night Auditor
Red Feather Lodge-Grand Canyon, AZ
February 2007 to January 2011
• Managed financial responsibilities by accurately balancing daily transactions, including credit card and cash payments, ensuring fiscal accuracy.
• Facilitated guest services, including streamlined check-in and check-out procedures, enhancing overall customer experience.
• Operated a multi-line telephone system, provided informed responses to inquiries, and handled reservations, demonstrating proficiency in multitasking and data entry. Night Auditor
Xanterra-Medford, OR
May 2006 to October 2006
• Managed and balanced daily financial transactions, including cash and credit card payments, ensuring accurate end-of-day reports.
• Facilitated guest interactions, including check-ins, check-outs, and inquiries, while also handling limited reservation responsibilities.
Education
Bachelor of Accounting in Accounting/business management Indiana State University
1984
Skills
• Microsoft Outlook
• Data entry
• Kitchen experience
• Cash Handling
• Computer skills
• Customer Service
• Management
• Microsoft Office
• Cash handling
• Retail sales
• Time management
• Office Management
• Office experience
• Night audit
• Microsoft Excel
• Cash register
• Cooking
• Hospitality
• Microsoft Word
• Accounting
• Typing
• Front desk
• Restaurant experience
• Hotel experience
• Phone etiquette
• Customer service
• Organizational skills
• Communication skills
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