Customer Service Quality Control

JAMES BRETTI **** BLACKWATER TRAIL, MARIETTA, GA *0066

770-***-**** *********@*****.***

SENIOR MANAGEMENT

Accomplished Manager with extensive automotive and customer service experience.. Highly motivational with outstanding attention to detail and exceptional instructional aptitude.. CORE COMPETENCIES

Organization Client Relations Strategic Forecasting Instruction and Implementation Process Planning Communication Reporting Office Management Budget Planning CAREER HISTORY

P.W.W.S. MARIETTA, GA October 2020- January 2025 End of Contract

Private Government Contractor Operator

Operational lead for a government logistics contractor.

Domestic operational oversight.

Invoicing and quality control.

Daily, weekly, monthly, quarterly and annual reporting.

Contract extension negotiations

AUTO CLUB GROUP ATLANTA, GA October 2012 - April 2020 Covid Layoff

Facility Manager

Facility Manager responsible for day to day activities of retail automotive repair facility including; coordination and management of customers and employees, budgetary responsibilities, compliance and training coordination.

Domestic and foreign vehicle repair oversight with attention to cost and profit margins.

Social and Event Planning Committee.

Vendor relations and contract negotiations.

Invoicing supervision and quality control.

Daily, weekly, monthly, quarterly and annual reports.

Optimized online presence, increasing average rating over 2 points TBC CORP./ KATZ MIDAS Atlanta, GA August 2008– September 2012 Advancement Opportunity

Area Manager

Area manager for multiple locations of retail automotive repair. Duties include; customer service and conflict resolution, budgeting and market strategy, staffing, vendor relations.

Oversight of policy and implementation.

Renegotiated vendor contracts to an average savings of 20%

Organize, coordinate and lead management and team meetings.

Manage and maintain cost projections, budgeting and margins.

Created and optimized online presence in all locations to a 4.2 average rating

Daily, weekly, monthly, quarterly and annual reports. WRECK-A-MENDED INC. Atlanta, GA. February 2002 – August 2008 Growth opportunity w/promotion

Director of Operations

Chief Operations Officer in charge of all day to day functions of a multi-unit, full service towing and recovery company and full service collision repair facility.

Creation and implementation of accounting and cost tracking systems. JAMES BRETTI 4519 BLACKWATER TRAIL, MARIETTA, GA 30066 770-***-**** *********@*****.***

Created new business opportunities through innovation and creative problem solving.

Excel Spreadsheets and Pivot Tables to track sales.

Organize, lead and oversee multiple teams.

Convinced NAPA corporate to relocate their new trial Paint Supply only store to a location more serviceable to ours based solely on sales increases.

Increased annual sales exponentially year over year. EDUCATION AND PROFESSIONAL DEVELOPMENT

Peters Twp. High School- Graduate with Honors

Film and Video Production Degree Program, Point Park College NRA Certified Instructor:

Basic Pistol, Basic Shotgun, Personal Protection Inside the Home, Personal Protection Outside the Home, Concealed Carry, and Chief Range Safety Officer.

USCCA Certified Instructor:

Basic Pistol and Home Defense, Defensive Pistol, Basic Pistol for Women AGI Certified Law Enforcement Armorer

Conference and Meeting Management Certification

TBC Leadership Excellence Award

Towing and Recovery Hall of Fame Inductee

TECHNICAL PROFICIENCIES

Microsoft Office Suite (Excel, PowerPoint, Word, Office, Outlook) PeopleSoft

TRACS (NAPA)

R.O. Writer

Google Docs

Quickbooks

REFERENCES

Personal and Professional References available upon Request.

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