laundry skills,customer service,waste disposal,stock replenishment

February **** - Current

February **** - January *021

Carole Sibanda

* ********* * **** ****** Germiston South Africa

+27-71-971-**** ***************@*****.***

Objective

Focused and well-organized Hotel Housekeeper with a 7-plus-year successful track record of providing support to the housekeeping team by actively indulging in cleaning and maintenance activities. Seeking employment onboard the cruiseship. A dedicated individual who proficiently handles guest complaints using exceptional communication and customer service skills.

Key Competencies

Waste Disposal • Laundry Services • Repair and Maintenance • Pre-season Hotel Preparation • Stock Replenishment

• Event Management Support • Cleaning Equipment Operation • Turndown Services • Furniture Restoration • Inventory and Stock Management • Room Inspection • Sanitation Procedures Experience

Benvenuto Hotel & Conference Centre

Housekeeper- Room Attendant

Greet guests as they check in and assist them in locating and settling into their rooms. Provide information regarding the hotel’s facilities and policies and respond to queries. Clean guest rooms on a daily basis or as and when requested by guests by performing dusting, sweeping, mopping, and vacuuming activities.

Replenish supplies in each room and bathroom, including towels, soap, and water glasses. Make beds and change bed linens as requested and transport soiled linen to laundry areas. Manage inventory of cleaning supplies and coordinate efforts with procurement officers for any items low in supply.

Luxe on Ridge Boutique Hotel

Public Area Attendant

Cleaned hotel building floors by sweeping, mopping, scrubbing and vacuuming. Steam cleaned and shampooed carpeted areas.

Swiped, mopped, scrubbed, waxed, and polished floors. Detailed the fitness center including the hot tub, steam room, balcony, equipment area, and windows. Maintained equipment such as vacuums, squeegees, etc. Trained other employees that was hired Skills Used That I know how to train new employees. Responsible for eliminating hazards, dusting, vacuuming, polishing, emptying ashtrays and trash receptacles, wiping down surfaces and performing additional housecleaning tasks. Achievements & Awards

Introduced an efficient waste management system that streamlined waste disposal techniques, making it easy to dispose of trash on a daily basis.

Implement a series of pre-season hotel preparation tasks which reduced room preparation time by 50%. Increased housekeeping staff efficiency by 60% by providing them with “work orders” on a daily basis. Education

High School

High School Diploma

Pass

Skills

Excellent cleaning and organizational skills.

Attention to detail and ability to maintain high standards of cleanliness. Strong customer service skills and ability to handle guest requests efficiently. Knowledge of different cleaning materials and equipment. Ability to work well in a team and collaborate with colleagues. Time management skills to prioritize tasks effectively. Languages

English Very Fluent