Customer Care Experience

Lee-Anne Paul

** ********** ******** **** ******** Park Johannesburg South

**************@*****.*** 060*******

"I am a hardworking and goal-driven individual with a strong passion for life. I maintain an optimistic outlook and always strive to give my best in every task I undertake. My determination to continuously improve motivates me to develop a solid foundation for my professional growth. I am eager to pursue opportunities that allow me to build a long-term, successful career." Professional Experience

Hisense Sa

Customer care consultant

Case Resolution Specialist in after-sales for home appliances ensures that customers receive timely, effective solutions to their problems, enhancing the overall customer experience and maintaining brand loyalty.

• Handling Customer Complaints

• Investigating Issues

• Coordinating Repairs or Replacements

• Processing Warranty Claims

• Providing solutions

• Follow up and Communication

• Record Keeping (Daily Report)

Aegis blu telkom

Customer care agents

To assist with customer queries related to network. To recommend new offers to customers.

Send out technicians to assist with existing queries. Blue Mercury Financial services

Call centre agent

To perform vehicle insurance quotes on potential clients thereafter transfer them to a senior closer to seal the deal.

Education

Fred Norman Secondary

Matric - Grade 12

Key Skills

• Communication skills

• Research skills

• Computer skills (Microsoft)

• Adaptability

• Flexibility

• Critical thinking

• Interpersonal skills

References

Tholakele Ramotse - Call centre manager, Hisense Sa 072******* **.*********@*******.***

Roxanne De Koker - Manager, Aegis blu telkom

065*******

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