Customer Service Office Manager

Michelle Poulard

272-***-**** ️ ***************@*****.***

Professional Summary

Organized Bookkeeper (entry level) and Office Manager with experience in payroll processing, financial record-keeping, and administrative coordination. Skilled in managing schedules, ensuring compliance with financial policies, and optimizing operational efficiency. Strong communication and time-management skills with proficiency in QuickBooks and Microsoft Office.

Experience

Stone Ace Security Remote

Office Manager Bookkeeper Payroll Specialist 10/2022 - 01/2025

• Managed administrative operations, ensuring seamless communication and collaboration among team members.

• Developed and maintained employee work schedules, optimizing workforce efficiency.

• Oversaw and managed projects, ensuring deadlines and objectives were met.

• Maintained accurate financial records, processed payroll, and generated invoices.

• Assisted with financial planning and reporting, improving budget accuracy.

Kalahari Resorts & Conventions Mount Pocono, PA

Cabana Server 05/2020 - 03/2021

• Delivered exceptional customer service by maintaining effective communication with guests and team members.

• Took accurate food and beverage orders, ensuring timely and correct delivery.

• Assisted in setup and maintenance of food & beverage areas, adhering to cleanliness standards.

• Carried trays up to 10 pounds throughout the dining area, including navigating stairs.

Sanofi Pasteur Mount Pocono, PA

Production Technician 04/2019 - 02/2020

• Ensured compliance with company policies, procedures, and safety standards for optimal workplace safety.

• Conducted inspections and testing of finished products to maintain quality standards.

• Identified and resolved production issues, collaborating with the quality assurance team.

• Analyzed machinery performance and reported faults to enhance operational efficiency.

Skills

• Financial & Bookkeeping: Payroll processing, invoicing, accounts payable/receivable, bank reconciliation

• Administrative & Organizational: Schedule management, project coordination, documentation review

• Software Proficiency: QuickBooks, Microsoft Office Suite, Payroll Systems

• Soft Skills: Communication, customer service, time management, problem-solving

Education

Pocono Mountain West High School Mount Pocono, PA

Diploma 06/2015

Education

Pocono Mountain West High School Mount Pocono, PA

Diploma 06/2015

Northampton Community College PA

Business & Hospitality Management 2015 - 2017