Room Attendant Housekeeping Services
Resume:
MOSES SING'OORA
ROOM ATTENDANT
**************@*****.*** +254********* Kenyan Male
BK560155
PROFFESIONAL SUMMARY
Dedicated and detail-oriented Room Attendant with experience in maintaining high cleanliness standards in hotel environments. Skilled in ensuring guest rooms are spotless, well-stocked, and welcoming while adhering to hotel protocols and hygiene regulations. Proficient in bed-making, dusting, vacuuming, and replenishing amenities to create a comfortable and enjoyable stay for guests.Known for efficiency, reliability, and a strong work ethic in fast-paced settings. Adept at responding to guest requests promptly and maintaining a professional, friendly demeanor. Committed to upholding the hotel’s reputation for excellence by delivering top-tier housekeeping services.Seeking an opportunity in a dynamic hospitality setting that values quality service, professional growth, and guest satisfaction.
WORK HISTORY
01/2023 – 01/2025 NAIROBI SERENA HOTEL, Room Attendant
•Perform thorough cleaning of all guest rooms, including dusting furniture, vacuuming carpets, mopping floors, and sanitizing high-touch surfaces such as doorknobs, light switches, and remote controls.
•Scrub and disinfect sinks, toilets, bathtubs, showers, mirrors, and other bathroom surfaces to maintain high hygiene standards.
•Restock guest rooms with clean towels, toiletries, toilet paper, and other amenities such as soap, shampoo, conditioner, and facial tissues.
•Replace soiled or used bed linens, towels, and bathrobes with fresh ones according to hotel guidelines.
•Ensure that all floor surfaces, including carpets, hardwood floors, and tiles, are thoroughly cleaned and free of debris.
•Empty trash cans in guest rooms, bathrooms, and common areas, and replace with clean liners.
•Respond to guest requests for extra amenities such in a prompt and courteous manner.
•Carefully inspect rooms for any items left behind by guests, report lost items to management, and store them in the hotel’s lost and found department.
•Adhere to hotel security protocols, including respecting guest privacy by following guidelines for handling "Do Not Disturb" signs and ensuring room doors are properly locked when leaving.
•Check stock levels of linens, toiletries, and cleaning supplies in guest rooms and report shortages to housekeeping management for replenishment.
•Identify and report maintenance issues within guest rooms such as broken furniture, plumbing problems, electrical faults, or malfunctioning appliances to the appropriate departments.
•Participate in periodic deep cleaning efforts, including cleaning windows, upholstery, carpets, drapes, and other hard-to-reach areas in guest rooms and bathrooms.
•Implement green cleaning practices by using environmentally friendly cleaning agents, managing linen reuse programs, and reducing waste through recycling initiatives.
•Special attention to rooms for VIP guests, ensuring extra amenities, proper room setup, and providing personalized service to meet high standards of luxury.
•Follow all hotel safety and sanitation procedures to ensure a clean, safe, and hazard-free environment, including the proper use of cleaning chemicals and equipment.
•Ensure that hallways, elevators, stairwells, and other public areas are clean, organized, and free from debris or hazards.
•Work in collaboration with other housekeeping staff and management to ensure the overall smooth operation of the housekeeping department and efficient guest room turnover. 10/2021 – 12/2022 THE ALPS HOTEL, Room Attendant
•Ensure rooms are thoroughly cleaned, disinfected, and well-maintained according to hotel standards.
•Replace bed sheets, pillowcases, and duvet covers while ensuring beds are neatly arranged.
•Restock toiletries, towels, coffee, tea, and other in-room amenities as needed.
•Maintain cleanliness of carpets, floors, and rugs to ensure a dust-free and hygienic environment.
•Clean furniture, mirrors, windows, and decorative items to keep rooms presentable.
•Remove and properly dispose of garbage, recyclables, and used items in designated areas.
•Report broken fixtures, faulty appliances, and other necessary repairs to the maintenance team.
•Ensure fresh towels, bath mats, and hygiene supplies are always available for guests.
•Respond to special requests such as extra pillows, blankets, or ironing boards in a timely manner.
•Comply with health, safety, and sanitation guidelines, including proper chemical handling.
•Verify minibar inventory and replenish snacks, beverages, and other chargeable items.
•Respect guest belongings and follow proper procedures for handling lost and found items.
•Keep housekeeping carts stocked, tidy, and ready for daily tasks.
•Greet guests politely, offer assistance, and ensure a pleasant stay experience.
•Document and deliver any guest belongings left behind to the designated lost and found department. EDUCATION BACKGROUND
02/2025 – 02/2025 BANDARI MARITIME ACADEMY, Certificate in S.T.C.W 09/2016 – 08/2017 KENYA UTALII COLLEGE, Certificate in Housekeeping and Laundry Operations 02/2012 – 11/2015 MAKONGENI SECONDARY SCHOOL, Kenya Certificate of Secondary Education SKILLS
•Customer service skills
•Time management
•Attention to detail
•Organizational skills
•Knowledge of cleaning techniques
•Multitasking abilities
•Discretion and confidentiality
•Problem-solving abilities
•Communication skills
•Knowledge of health and safety regulations
•Knowledge of eco-friendly practices
•Problem resolution
LANGUAGES
•Swahili: Native
•English: Proficient
HOBBIES
•Travelling
•Swimming
•Listening to music
REFEREES
Mr. David Kasimani, Supervisor-SAROVA PANAFRIC
Mr. Edwin Oduma, Housekeeping Supervisor-NAIROBI SERENA HOTEL
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