Service Desk Desktop Support

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Work Experience

Service desk Analyst

Berkley Technology Services WIlmington, DE 2013-2020

Service Desk basic and intermediate for both hardware and software

Supported MDM (Mobile Device Management) software and RES Enterprise Solution Software for all end users.

Supported VDI Desktop and citrix users and applications

Microsoft System Center (SCCM) for imaging of Desktops, Laptops, and surface tablets

Lotus Notes 8.5 supoort with Domino Server Administration

Microsoft exchange administration (both exchange and exchange office 365) as well as outlook setup and support

IT SUPPORT COORDINATOR TAMS

Quaker City Auto Parts/NAPA Middletown, DE 2008-2013

Tech support for all hardware and software in the company

Installed new LAN systems and hardware upgrades for retail and distribution locations

Supported TAMS POS Software for retail locations

Supported Solaris server operating systems for store LANS

Windows XP/ Windows7 support for all workstations

Drive mapping in both windows and solaris

Database queries and updates in Informix, sybase, and MySQL

Documented trouble calls in AS/400 and Remedy Ticketing Systems

Enter and edit routing tables in Juniper network routers

Raymond T. Gonzalez

56 Shannon Drive, Elkton, MD, 21921

516-***-**** ***********@*******.***

OBJECTIVE

An experienced professional looking for a position which I can utilize and expand my proven technical skills and become a valued asset to a company. Highly skilled in IT management and identifying and reporting issues. I am highly motivated, detail oriented, and excited to take on new and exciting challenges.

WORK EXPERIENCE

IT Consultant

Sigma Data Systems INC Newark, DE 2020 – Present

Software, Hardware, Network support for various clients

Azure setup and support for new and existing clients

Support Windows Virtual Desktop

Active Directory and other Windows server support and administration

Office 365 support and administration

Basic Active Directory preformed adds, deletes, and modifies users, computers, and AD groups, as well as PowerShell scripting for requests and changes

VPN setup and troubleshooting (Fortinet Products)

Client site visits for setup of desktops, laptops, servers, switches and network cableing as well as wifi access points

Troubleshoot and resolve network connectivity issues

MDM setup

PowerAutomate for automation of workflows for client sharepoint sites

Usins N-Central MSP ticketing system

IT Support Specialist

GOLO INC Newark, DE 2020 – 12/2020

Software, Hardware, Network support for various clients

Support Windows Virtual Desktop

Active Directory and other Windows server support and administration

Office 365 support and administration

Basic Active Directory preformed adds, deletes, and modifies users, computers, and AD groups, as well as PowerShell scripting for requests and changes and automation of task

VPN setup and troubleshooting (SonicWall Products)

Troubleshoot and resolve network connectivity issues

Ring Central phone system administration

Started and planned NIST standards assesment for compliance.

EDUCATION

Computer Networking Technology and Communications

Briarcliff College Bethpage, NY

2006-2007

SKILLS PROFICIENCIES

Windows 7 Support

LAN/NOC Administration

Project Management

Productivity Improvement

Technical Support

Communication Skills

Team Player

Analytical Problem Solving

VPN Setup

Microsoft Office Applications

IP Addresses

Detail Oriented

Security

Incident response and handling

UNIX

Risk Management

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