Customer Service Data Entry
Resume:
Roxanna
EXPERIENCE
A results-driven professional with over fifteen
years of experience in customer service and
management. Skilled in leading teams, resolving
customer issues, and improving service
efficiency. Proven ability to build positive
relationships with clients, enhance customer
satisfaction, and implement strategies that drive
business growth. Expertise in conflict resolution, employee training and performance
management. Adept at handling high-pressure
situations while maintaining a focus on quality
service and operational excellence.
WALMART
Proficiency in answering inbound calls and managing inbound- outbound calls.
Proven experience in a call center customer service role. Strong customer service skills and the ability to resolve customer issues efficiently.
Ability to perform data entry tasks accurately and efficiently. Excellent skills in email correspondence and ability to communicate professionally.
Customer Service
EDUCATION
HIGH SCHOOL DIPLOMA/GED
2010 - 2012
2017 - 2024
HERNANDEZ ROOM & BOARD
Housing Assistant/Liaison
2020-2022
IHSS
In-home Caretaker
2010- 2014
English
Spanish
LANGUAGES
SKILLS
Customer Service Excellence
Team Leadership & Supervision
Conflict Resolution & Problem Solving
Performance Management
Employee Training & Development
Process Improvement
Time Management & Organization
Client Relationship Management
Sales & Upselling Techniques
Budgeting & Resource Allocation
**************@*****.***
1387 Magnolia Ave.
San Bernardino, Ca., 92411
CONTACT
PROFILE
Assisted with on-site recovery support
Support for weekly, and upon request, provisional care with the individuals on-site
Assisted individuals in applying for adequate housing opportunities and/or referral to shelters and services to be able to transition back into the community
Household chores, such as cooking, cleaning, maintaining sanitary living conditions and laundry.
Personal care services, such as dressing, bathing, and feeding. Transportation and accompaniment to medical appointments and protective supervision
Paramedical services as ordered by a physician.
RH HORTA
HELPING HANDS INC
Office Manager
2010- Present
Manage daily office operations, including scheduling appointments, processing work orders, and maintaining records. Assisted in hiring, onboarding, and training office staff, and managed payroll and employee records.
Primary point of contact for customers, addressing inquiries, resolving service issues, and ensuring customer satisfaction. Handle accounts receivable and payable, processed customer payments, and ensured timely invoicing.
Monitored and ordered office supplies, pest control products, and equipment to ensure smooth operations. Ensured adherence to pest control regulations, prepared reports, and maintained compliance documentation.
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