Customer Service Financial Management

OBJECTIVE

As a third-year Finance major at California State University, Fullerton, I combine a solid academic foundation in finance and accounting with hands-on entrepreneurial experience managing my own power-washing business. This blend of education and real-world financial management has equipped me with skills in budgeting, strategic decision-making, and problem-solving. I am eager to contribute to a professional team through a finance internship, where I can further develop my expertise while applying my strong work ethic and initiative.

EDUCATION

California State University Fullerton, Fullerton, CA Expected May 2026

Bachelors of Arts in Business Administration, Major in Finance

Finance Association.

GPA: 3.1

EXPERIENCE

Lucille’s BBQ, Rancho Cucamonga, CA July 2024 – August 2024

Busser

Optimized operations by maintaining a clean and organized dining area, ensuring high turnover efficiency during peak hours.

Enhanced customer satisfaction through prompt and accurate support for waitstaff, contributing to a seamless guest experience.

Demonstrated adaptability by assisting in high-pressure shifts and collaborating with team members to meet tight deadlines.

Developed time management and multitasking skills critical to balancing competing priorities in a fast-paced environment.

Olive Garden, Carson, CA February 2024 – July 2024

Host

Delivered exceptional customer service by addressing inquiries and coordinating reservations, fostering a welcoming atmosphere.

Demonstrated strong communication and coordination skills by collaborating with kitchen and serving teams to maintain efficient service during peak hours.

Enhanced problem-solving abilities through proactive handling of guest concerns and unexpected challenges.

B&R Pressure Washing Services, Rancho Cucamonga, CA May 2023 – December 2024

Owner & Operator

Developed and managed budgets, tracking revenue and expenses to ensure financial health and operational efficiency.

Negotiated contracts with customers and suppliers, successfully increasing profit margins by reducing costs.

Increased client base by 30% through targeted marketing initiatives, showcasing entrepreneurial & analytical skills.

Prepared financial reports to monitor business performance and guide strategic growth decisions.

Managed accounts receivable, including invoicing and payment collection, maintaining consistent cash flow and strong client relationships.

B&R Pressure Washing Services, Rancho Cucamonga, CA May 2022 – December 2022

Owner & Operator

Processed customer orders with high accuracy, managing inventory and order fulfillment to meet strict deadlines.

Collaborated with cross-functional teams to achieve daily operational targets in a fast-paced, results-driven environment.

Utilized proprietary software to log and track inventory data, ensuring quality control and seamless order management.

Demonstrated attention to detail and efficiency, contributing to overall team performance and customer satisfaction.

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