Quality Assurance Operations Manager

Anna Ondiba

+1-972-***-**** ***********@*****.*** Federal Way, WA 98003

WORK EXPERIENCE

Operations Supervisor, Serenity senior care LLC

September 2023 - Present

• Led a diverse team to enhance productivity and foster a collaborative work environment.

• Coordinated schedules effectively to ensure optimal coverage and resource allocation.

• Implemented quality assurance protocols to uphold and exceed industry standards.

• Cultivated strong client relationships through proactive communication and exceptional service.

• Streamlined processes to improve efficiency and reduce operational costs.

• Managed inventory control systems to maintain optimal stock levels and reduce waste.

Operations Manager, Kleen queen services LLC

May 2023 - Present

• Led cross-functional teams to achieve project goals and enhance team collaboration.

• Cultivated strong client relations through effective communication and personalized service.

• Oversaw budget management to ensure financial compliance and optimize resource allocation.

• Implemented process improvements that increased efficiency and reduced operational costs.

• Coordinated multiple projects simultaneously, ensuring timely delivery and quality standards.

• Streamlined supply chain processes to enhance productivity and reduce turnaround times.

CNA, Mckinney direct health care

April 2024 - January 2025

• Provided compassionate patient care to enhance comfort and promote overall well-being.

• Assisted patients with meal preparation and consumption to ensure proper nutrition and hydration.

• Supported patients with mobility challenges to improve their independence and reduce fall risk.

• Documented patient information and care activities meticulously to maintain accurate medical records.

• Monitored vital signs to assess patients’ health status and promptly report any changes to the healthcare team.

• Facilitated personal hygiene support to promote dignity and hygiene for patients in need.

PRN CNA, Oxford Glen Memory Care

August 2022 - August 2023

PRN CNA

CNA, Prime Care Staffing

June 2022 - August 2023

PRN CNA

Caregiver, Grace homestead health care

January 2020 - August 2022

• Prepared nutritious meals in accordance with dietary requirements and personal preferences of clients.

• Managed household chores efficiently to maintain a clean and organized living environment for residents.

• Assisted individuals with daily living activities to promote independence and enhance quality of life.

• Facilitated mobility assistance to help clients move safely and confidently within their environment.

• Coordinated medication management to ensure adherence to prescribed regimens and promote health stability.

• Provided companionship services to support emotional well-being and reduce feelings of isolation for clients.

Caregiver, A touch of love adult care home

October 2019 - January 2020

• Provided compassionate companionship services to enhance the emotional well-being of clients.

• Assisted clients with daily living activities to promote independence and quality of life.

• Managed medication schedules effectively to ensure adherence to prescribed treatments.

• Performed household chores to maintain a clean and safe living environment for clients.

• Supported clients with mobility challenges to enhance their physical independence and safety.

• Prepared nutritious meals based on dietary needs and preferences to ensure clients' health and satisfaction.

EDUCATION

TCC

Psychology

SKILLS

CNA, Feeding, Licensed Nursing Assistant, Vital Signs

CERTIFICATION AND LICENSES

Certified Nursing Assistant (CNA)

CNA or HHA

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