Customer Service Data Entry

LIZETTE ORTIZ

H: 609-***-**** **************@*****.*** C: 609-***-****

ADMINISTRATIVE PROFESSIONAL

Detail -Oriented and self-motivated individual with over 10 years’ experience working in the Public sector. I pride myself in the review and streamlining of processes for improved cost savings and efficiency. A multi-tasker, with attention to detail and excellent customer service skills.

Key skills: Fluent in Spanish, Microsoft office

PROFESSIONAL EXPERIENCE

BURLINGTON TOWNSHIP/CITY MUNICIPAL COURT, Burlington, NJ 2014 – Present

Violations Clerk

Data Entry

Customer Service

Records Management

Scheduling Attorneys/ Individuals for Virtual/In Person Court Session

Coordinate court calendar and office task schedule calendar

Microsoft Teams and ZOOM

Manage office supplies

Information Management

Process Improvement

PHILADELPHIA EAGLES, LLC, Philadelphia, PA 2015 - Present

Game Day Staff – Part-Time

Assist and distribute Employee Uniforms

Assist and maintain inventory on Uniforms and employee incentives

Interview New Game Day Staff Employees

Assist in training new employees

Recommend and Provide reports to management by individual event

Collaboration with the Eagles Autism Foundation and their Game Day Staff Employees

Assist/Direct Guests/Players and family members

Provide stadium information during tours-Presentations

Maintain employee social media content

Executed and organized guest photos

Created an atmosphere where pets are welcomed

Mentored and trained two Assistants

Living the Mission

Information Management

Data Strategy

THE MCGRAW-HILL COMPANIES, Hightstown, NJ 1997 – 2013

Coordinator III/Credit Card Administrator (2006 – 2013)

Consistently receive “exceeds expectations” in performance appraisals.

Implement Sarbanes Oxley documentation, process flows, risk assessment and controls

Researched and analyzed cardholder spending accounts for cost savings

Problem Resolution

Managed 10,000 T&E cardholders accounts; managed 2,000 P-card cardholders accounts.

Executed procedures for process improvement and efficiency

0utsourcing training

Weekly and monthly statistical reports

Data support employee data between internal and bank system, reviewed and corrected error reports.

Maintained confidential executive information.

Collaboration between bank and employee.

Executed employee expense card and welcome packets

Prepared presentations for seminars and training on T&E and P-card related topics.

Supervised and trained 2 support staff.

Partnered with third party vendor to design and implement online card application

Updated T&E and P-card intranet website.

Travel and Purchasing Assistant (1997 – 2006)

Coordinated schedule for supervising manager, director and VP.

Assisted in coordination of RFQs.

Implemented procedures for process improvement resulting in increased office efficiency.

Arranged travel for senior executives; daily registration of employees for the online travel system.

Processed employee business travel profiles; review, analyze and report on daily low fare refusal report to be able to enforce corporate policy; maintain the travel home page on the Intranet.

Dispute resolution between vendors and employees

Processed journal entries.

Arranged temporary housing for employees.

Prepared presentation for travel seminars.

UNION HOSPITAL, Bronx, NY 1992 – 1997

Medical Secretary (1994 – 1997)

Maintained shift schedule and calendar for employees, director and assistant directors.

Coordinated yearly committee meeting and luncheons.

Maintained employee accrual cards, vacation, holiday, sick log, pay advance, payroll adjustments, overtime sheets, uniform allowances experience certification/education differentials.

Processed payroll for 300 employees; process payroll for sister hospital’s 500 employees.

Managed new hire and termination process.

Initiated and implemented process improvement for better efficiency.

EDUCATION

Camden County College Associate Degree, May 2017

University of Phoenix, B.S.; expected graduation date December 2026

CERTIFICATIONS

Competent Communicator, Toastmaster’s International

SKILLS

Fluent in Spanish, Excel, PowerPoint, Word

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