Service Representative Patient

SHELLEY CANTU

**** ***** **** **** ****** Tulsa, Oklahoma 74112 918-***-**** *************@*****.*** SUMMARY:

Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS:

Able to grasp new concepts quickly

Organizational skills

Strong phlebotomy and hand skills

Active listening

High-energy attitude

EXPERIENCE:

Utica Park Clinic 2023 to present

Patient Service Representative

Tulsa, OK

• Responsible for checking patients in and out

• Schedule appointments

• Answer multi-line phone system

• Scan referrals into system

Blue Cross Blue Shield/Health Care Service Center 2021 to 2023 Customer Advocate

Tulsa, OK

• Responsible for researching and responding to telephone inquiries within the statutory time frames and in an accurate and objective manner.

• Collecting non-clinical data; determining benefit levels according to contract guidelines.

• Completing notification of maternity cases and pending designated cases and referral requests to a RN for clinical review.

• Process preauthorization requests

AT&T Call Center 2019 to 2021

Premier Customer Service Agent

Tulsa, OK

• Delivered outstanding service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Supported customers with online billing, access and account issues.

• Assisted customers with various types of technical issues. Sheridan Road Veterinary Clinic 2018 to 2019

Veterinary Assistant/Kennel Technician

Tulsa, OK

• Scrubbed, counted, and packed surgical instruments and drapes into surgery packs for autoclave sterilization.

• Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.

• Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.

• Treated wide array of small animals for disease and injuries and provided preventive health care treatments such as vaccinations, parasite prophylaxis and nutrition options. St. Francis Hospital 2016 to 2017

Phlebotomist/Patient Service Representative

Tulsa, OK

• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

• Verified collection orders and communicated discrepancies to nurses.

• Built trust and minimized patient discomfort during phlebotomy procedures through.

• Labeled blood vials with critical information like time of collection, date and patient name. Prolab 2016 to 2016

Phlebotomist

Tulsa, OK

• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

• Prepared blood-collecting equipment to draw blood and safely store and transport samples.

• Coordinated workflow based on stat, schedule, or outpatient needs.

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

American Health Lab 2009 to 2012

Phlebotomist

Tulsa, OK

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Prepared blood-collecting equipment to draw blood and safely store and transport samples.

• Verified collection orders and communicated discrepancies to nurses.

• Coordinated workflow based on stat, schedule, or outpatient needs. Education and Training

Will Rogers High School November 2004

GED

Tulsa, OK

Community Care College May 2017

Diploma: Veterinary Assisting

Tulsa, OK

Career Point College May 2008

Diploma: Phlebotomy

Tulsa, OK

References available upon request

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