Pharmacy Technician Aliso Viejo
Resume:
Niloofar Babolmorad
CA Licensed Pharmacy Technician/Foreign Graduate Pharmacist
Aliso Viejo CA 92656 ******************@*****.***
SKILLS
Fluent in English, Farsi, Spanish
Analytical & Quantitative Skills
FDA Compliance
Conflict Resolution
Root Cause Analysis
MS Office (Word, Excel, PowerPoint)
Time Management
Strong Teamwork Ability
Leadership
High Mathematic Skills
Medical Terminology
Strong Decision Making
EDUCATION
Tehran University of Medical Science, Tehran, Iran
Doctor in Pharmacy
PROFESSIONAL EXPERIENCE
Walgreens Pharmacy, Aliso Viejo, CA May 2024- Present
Pharmacy Technician
Modiriat Pharmacy, Tehran, Iran Sep 2022- Apr 2024
Pharmacist in Charge
SpotRx Pharmacy- Laguna Hills, CA Oct 2021- Aug 2022
Pharmacy Technician
Physician and insurances Liaison with the aim of developing and strengthening the relationships between Spotrx pharmacy and its own clients
Entering and processing patient and prescription information into the pharmacy system to fill their order
Accountable for workflow scheduling and training for new employees
Seeking assistance with escalated issues involving patients or prescription guidelines from management.
Interacting with all internal and external customers including doctor offices in a positive and professional manner to solve customer’s issues
Managing inbound and outbound patient calls in a timely manner using audio/video technology
Documenting all call information according to standard operating procedures
Utilizing software, databases, scripts and technology tools and equipment appropriately to resolve clients' inquiries and insurance claims professionally
Health Source Pharmacy, Reseda, CA Jan 2018- Oct 2021
Marketing Manager/ Pharmacy Compounding Team Member
Made actionable corrective recommendations to increase operating efficiencies and tailor communications appropriately to physicians who prescribed compound medications, patients, and all other customers
Collaborated with Pharmacy owner to identify issues and opportunities, analyzed customer data, design tests, and made strategic recommendations for improving compounding medication service while complying with FDA rules and California state pharmacy regulations
Performed customer profiling, segmentation, and data analysis to inform strategy design
Mission Hospital, Mission Viejo, CA Aug 2017- Dec 2017
Data Analyst Intern
Designed an Excel Database for tracking and measuring the improvement of Mission Hospital Community Benefit Department’s 2018-2021 strategic plan
Assisted the Community Benefits Director with the reorganization of the electronic common shared area of the department’s data
Assisted Free Flu-Clinic- 2017 team with community’s flu vaccination between Nov 4th and Nov 18th
Participated in meetings with American Heart Association in Irvine with the purpose of targeting and evaluating some of the Orange County organizations’ potentials in order to benefit from their resources or powers for improving social key determinants of health in the community
Modava Pharmacy, Tehran, Iran Oct 2015- Aug 2017
Co-Founder & Technical Manager
Razi Pharmacy, Mission Viejo, CA Feb 2015- Sep 2015
Pharmacy Technician/Pharmacy Business Activities Partner
Collaborated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone to address the root cause of customer’s issues in order to improve health care services and customers’ satisfaction
Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
Made requisitions for drugs and supplies with professional guidance from the pharmacists
Performed clerical tasks, such as filing, answering phones, and operating the cash register, maintaining prescription records, or composing letters
Pourateb Pharmaceutical Group, Tehran, Iran Jul 2011- Jan 2015
Regulatory Affairs’ Pharmacist in Charge
Performed Registration file submissions, Re-registration of products, Labeling updates, Product release in market, & Promotional material approvals
Provided regulatory affairs assessments for change control documents to ensure compliance to regulations and notifications of changes to the pharmaceutical products, packaging, and applied medical devices
ADDITIONAL PROFESSIONAL EXPERIENCE
Pharmacist in Charge: Soheil Pharmacy, Tehran, Iran
Pharmacist in Charge of Outpatient Pharmacy: Milad Hospital, Tehran, Iran
Technical Manager& Advisor: Saba Kimia Teb Company, Tehran, Iran
LICENSES AND CERTIFICATES
California Pharmacy Technician License, Valid
PTCB Pharmacy Technician License, Valid
Adult and Pediatric First Aid/CPR/AED, Valid
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