Administrative Assistant Office

Ghazala Nasim

Surrey, BC V*S 403-***-**** *******@*****.***

Work History

Clinic Manager, 03/2024 - 11/2024

Rundlehorn Physiotherapy & Chiropractic Clinic, Calgary, AB

● Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.

● Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.

● Prioritized patient confidentiality, adhering to guidelines and safeguarding sensitive information at all times.

● Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved. Clinic Manager, 04/2023 - 11/2024

Nolan Hill Gates Physiotherapy & Massage Clinic, Calgary, AB

● Developed and executed training programs for new staff, ensuring high level of competency and professionalism.

● Communicated with patients and insurance companies daily, ensuring that medical information was kept confidential.

● Verified insurance information, facilitating a smooth billing process for both patients and the clinic. Clinic Manager, 10/2019 - 04/2021

Stonegate Physiotherapy & Massage Clinic, Airdrie, AB

● Led transition to electronic health records, improving accuracy and accessibility of patient information.

● Streamlined clinic operations by implementing efficient scheduling and appointment systems. Clinic Manager, 10/2018 - 10/2019

Evanston Physiotherapy & Massage Clinic, Calgary, AB

● Improved patient satisfaction through effective communication and compassionate care.

● Optimized use of technology in patient care, introducing telehealth services to increase accessibility for remote patients. Clinic Receptionist, 09/2017 - 10/2018

Saddletowne Physiotherapy & Massage Clinic, Calgary, AB

● Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.

● Processed payments from patients for co-pays and uninsured visits. Education

Certificate - Medical Office Assistant & Unit Clerk - 05/2014 SAIT Polytechnic - Calgary, AB

Skills

● Demonstrate strong leadership skills & ability. ● Establish great communication skills.

● Provide prompt & courteous service. ● Managing calls in a businesslike manner. Languages

● English - Native Proficiency ● Urdu - Native Proficiency

● Punjabi - Native Proficiency ● Hindi - Professional Proficiency

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