Public Safety Delivery Driver

DAWN GALLO

Starke, Florida ***** 386-***-**** ************@*****.*** WWW: Bold Profile

With a proven track record at the University of Florida, Gainesville, I excel in public safety and community engagement, demonstrating exceptional problem-solving abilities and teamwork. Achievements include optimizing transportation efficiency and enhancing customer satisfaction, underscoring my reliability and attention to detail.

• Public safety awareness

• Multicultural sensitivity

• Community policing

• Courtroom testimony

• Mental alertness

• Traffic control

• First aid administration

• Radio communication

• Teamwork

• Problem-solving

• Attention to detail

• Problem-solving abilities

• Multitasking Abilities

• Reliability

Police Service Technician

University of Florida, Gainesville

By foot and vehicle, I patrolled the campus ensuring the safety of employees, visitors, buildings and property. I built trust and friendships with the employees and staff. I ensure adult buildings and property was secured at the end of the day. I maintain my reports daily. I kept up to date with my training and all certifications, CPR, Fire prevention and the policies of the University.

Delivery Driver

UPS

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Operated vehicle safely in highly congested areas with no traffic violations.

• Completed rush deliveries on tight timetables to satisfy customer needs. Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

• Communicated with dispatchers to stay informed of changes to routes and delivery schedules. Customer Service Representative

John Hancock Insurance Services

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Transportation Manager, 01/2022 - Current

Self Employed Web – World Wide

Transport show dogs, puppies around the world to and from shows and new owners. Plan routes and coordinate pick up and delivery times and locations. Booking flights over seas and USA flights to fly the dogs to their destinations. Ensure the wellbeing and safety of these animals at all times

• Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.

• Conducted regular evaluations of transportation procedures for continuous improvement opportunities.

• Increased transportation efficiency by optimizing routing and scheduling processes.

• Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.

• Streamlined route planning for reduced fuel consumption, implementing advanced software tools. Oversaw compliance with federal and state transportation regulations, ensuring all operations met legal standards.

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School Bus Driver, 08/2016 - 01/2017

First Student Management LLC – Massachusetts

I ensured the safety of all students, teachers and other passengers that traveled on my bus. Transported to and from home, school, sporting events, after school activities, field trips, competitions. I also tranaported people who hired us for private charters for parties, weddings, Boston marathon, and other events and trips. Commuter Bus Driver, 01/2014 - 07/2016

Votran – S. Daytona Beach, Florida

• Safely transported passengers to various destinations, maintaining focus on road safety and timeliness. Improved passenger satisfaction by providing courteous service and assisting with boarding and disembarking.

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• Conducted pre-trip and post-trip vehicle inspections to ensure safety and compliance.

• Helped maintain vehicle cleanliness, ensuring a comfortable ride for passengers.

• Followed designated routes and schedules to maintain efficient and timely service.

• Communicated effectively with dispatch to report delays or issues, ensuring smooth operations.

• Assisted passengers with special needs, providing considerate and efficient service.

• Managed passenger queries and resolved concerns to ensure a pleasant travel experience.

• Collaborated with maintenance staff to report vehicle issues and ensure timely repairs.

• Assisted in emergency situations to ensure passenger safety and compliance with protocols.

• Assisted school children during transit, ensuring safe boarding and exiting procedures.

• Provided exceptional customer service to enhance overall passenger experience. Graduate Certificate: Animal Science, 05/1982

Brockton High School - Brockton, MA

Veterinarian technician, animal trainer, professional dog groomer. Professional dog show handler. Managed boarding, grooming, and dog day care facilities.

EDUCATION

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