Human Resources Manager
Resume:
Robert Morrello
***********@*****.***
Summary
Visionary IT executive with extensive experience in global technology leadership, infrastructure transformation, and business-driven IT strategies. Expertise in managing multi-million-dollar budgets, leading high-performing teams, and executing cost-effective technology solutions. Adept at bridging the gap between technology and business, optimizing processes, and driving innovation to achieve operational excellence.
Specialties
- IT Infrastructure & Cloud Transformations - AI & Data Center Modernization
- Global Technology Strategy & Roadmaps - KPI Development & Business Metrics
- Cost Optimization & Budget Management - Security, Compliance & Risk Mitigation
- Outsourcing & Vendor Management - Contract Negotiations (NDAs, MSAs, Licensing)
Experience
Global Technology Director Ernst & Young (EY) Dec 2017 – Present
- Lead global IT teams, product managers, and managed service vendors to drive enterprise-wide technology initiatives.
- Spearheaded the transition of product management teams to managed services providers in under a year.
- Oversaw multi-million-dollar budgets, ensuring fiscal year-end balance and cost optimization.
- Directed global data center infrastructure builds, cloud conversions, and AI integration projects.
- Successfully replaced legacy systems with enterprise-level, cost-effective solutions.
- Negotiated contracts, including NDAs, MSAs, and outsourcing agreements, optimizing vendor relationships.
Global Director, Central Support IPC Systems, Inc. Jan 2017 – Dec 2017
- Led a global support team servicing top-tier financial clients, including Bank of America, Goldman Sachs, and JP Morgan Chase.
- Developed a 24x7 cloud support strategy, optimizing incident management and KPI-driven performance tracking.
- Championed a shift from tiered support to a collaborative swarming model, improving resolution times.
- Played a key role in the company’s Unigy 360 cloud offering as operations lead.
- Member of the Continual Improvement Council and Change Advisory Board.
Global Director, L2/L3 Support IPC Systems, Inc. Aug 2016 – Jan 2017
- Directed managers and technical teams, ensuring seamless global support for flagship products.
- Led the integration of M&A support teams, aligning processes and efficiency strategies.
- Implemented a fast-track escalation method to expedite issue resolution for high-priority clients.
- Introduced DevOps strategies to enhance collaboration between support and engineering teams.
Director, North America Central Support IPC Systems, Inc. Mar 2015 – Aug 2016
- Established a global “follow-the-sun” support model to provide round-the-clock service.
- Implemented Lean principles to enhance efficiency, improve customer satisfaction, and streamline operations.
- Developed KPI metrics for performance tracking, trend analysis, and continuous improvement.
- Rebuilt a high-turnover department into a respected, high-performing team.
Director of Network Services Tiffany & Co. Sep 2013 – Nov 2014
- Led a team of engineers across operations, voice, video, and security disciplines.
- Implemented a five-year roadmap for global store deployments, leveraging virtualization for cost savings.
- Upgraded the metropolitan voice system for over 5,000 endpoints across corporate and retail locations.
- Automated connectivity services using cloud-based solutions.
- Standardized ITIL best practices and centralized Cisco maintenance contracts globally.
Director of Data Networking Quest Diagnostics Mar 2005 – Sep 2013
- Aligned IT strategy with business objectives, driving technological innovation.
- Led enterprise-wide video deployment, enabling seamless executive communication.
- Enhanced security, compliance, and infrastructure standards across multiple data centers.
- Managed global outsourcing initiatives, optimizing cost and efficiency.
Vice President, Network Engineering Lehman Brothers Sep 2001 – Mar 2005
- Oversaw global network engineering for a high-stakes financial environment.
- Managed post-9/11 business continuity and disaster recovery initiatives.
- Led multiple cost-saving projects, delivering multi-million-dollar efficiencies.
- Directed vendor relationships and contract negotiations with major industry partners.
Vice President, Network Implementation Lehman Brothers Sep 2000 – Sep 2001
- Led a team of project managers and engineers responsible for global network upgrades.
- Managed critical network implementations at the World Financial and World Trade Centers.
- Migrated legacy networks to a high-speed dark fiber infrastructure.
Education
American Research Group – Project Management & Advanced Project Management
Caldwell College – Business Administration (Major), Computer Science (Minor)
Chubb Computer Services – MS Windows Administration, Troubleshooting
HP Education Services – ITIL v3 Certification
Oracle University – Introduction to Oracle
Project Management Institute – Project Management Professional
Professional Memberships
Institute of Electrical and Electronics Engineers (IEEE)
Network and Systems Professionals Association (NaSPA)
Biltmore Who's Who Among Executives and Professionals
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