Administrative Support Call Center

REBECCA PARRISH

**** ********** **. ******, ** **655 · 770-***-****

*******.*********@*****.***

Highly efficient member of various administrative support teams within a busy Orthopedic Surgery practice. I excel in a wide range of administrative support tasks and am skilled in critical thinking and resolving customer challenges with innovative solutions. I possess a strong commitment to team environment dynamics with the ability to contribute where needed and follow leadership directives at the appropriate times.

Experience

Insurance Verification Coordinator/Call Center Supervisor • Barbour Orthopaedics • 03/2020 – Present

Coverage Verification: Confirming patients' insurance coverage matches the healthcare services they're about to receive.

Educating on Benefits: Clearing up what exactly insurance covers, including potential costs for patients.

Compliance with Guidelines: Ensuring all insurance verification steps follow healthcare policies and insurance rules.

Managing large amounts of inbound and outbound calls in a timely manner.

Identifying patient’s needs, clarifying information, research every issue and providing solutions.

Keep records of all conversations in our call center database in a comprehensible way.

MRI Administrator • ORTHOATLANTA • 02/19 – 03/2020

Greets patients.

Schedules appointment and checks patients in for their appointment.

Enters/verifies insurance eligibility and benefits.

Collects and posts co-payments and patient account balances.

Obtains authorization for all scheduled tests and enters to patient chart.

Scans documents, makes copies and other general office duties.

Checks completed MRI reports for accuracy and move reports to EMR.

Maintains weekly reports for MRI department productivity.

Adheres to organizational policy with attention to standards of conduct and to confidentiality as it relates to HIPAA.

Other duties as assigned by the supervisor.

Appointment Scheduler • ORTHOATLANTA • 01/18 – 01-19

Scheduled, rescheduled, and cancelled appointments based on patient's and staff's availability.

Registered patients by entering demographics using the Athena Health.

Managed large volumes of calls daily while satisfying clients’ inquiries and reducing their complaints.

Opened all mail and directed to the appropriate recipient.

Crew leader • Brewster’s Real Ice Cream • 10/13 – 12/17

My duties included team management, making ice cream, working sales counter, weekly school functions, i.e. Pop Ice Sales.

Real Estate Agent • Caldwell Banker & Solid Source • 09/05 – 05/09

My duties were to buy and sell homes for customers.

Program Director/Instructor • The Little Gym • 09/98 – 04/04

My duties included merchandise ordering & sales, customer service, weekly class schedules and teaching classes ranging from Parent/Child to advance skills.

Receptionist • Coit Cleaners • 09/94 – 09/98

My duties included answering phones, scheduling cleaning appointments and keeping various office records.

Education

Real estate agent • 09/05 • Gwinnett Tech

High school graduate • 06/94 • Cross Keys High School

Skills

Customer Service

Insurance Verification

Reports

Appointment Scheduling

Sales and Service

Team Leader

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