Customer Service Inventory Management

DINESH K MISHRA BAISHNAB

New York 646-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Dedicated and proactive professional with extensive experience in security operations, transportation logistics and

inventory management. Adept at ensuring safety, optimizing workflows and delivering excellent customer service.

Multilingual communicator with a strong ability to adapt to dynamic work environments and solve challenges efficiently.

EDUCATION

Kathmandu, Nepal May 1981

High School, Business

Related Coursework: Accounting Principles, Business Management, Supply Chain Operations, Customer Relations,

Inventory Management, Security & Risk Assessment

WORK EXPERIENCE

Uber, Lyft & Amazon, Various Locations January 2020 - Present

Gig Driver

¢ Provide reliable and efficient transportation services, maintaining a high customer rating across platforms.

« Manage time effectively to optimize earnings, utilizing strategic route planning and adapting to real-time traffic

conditions.

¢ Handle unexpected challenges, including last-minute trip changes and difficult road conditions, demonstrating

adaptability and problem solving skills.

¢ Deliver packages promptly and securely for Amazon, ensuring customer satisfaction and adherence to delivery

protocols.

LaGuardia Airport, Queens, NY April 2018 - 2019

Security Guard

¢ Monitored and secured designated areas to ensure the safety of passengers, staff and airport property.

¢ Conducted routine security screenings and efficiently managed high-traffic environments while maintaining strict

adherence to TSA regulations.

¢ Assisted travelers with inquiries and provided clear guidance, demonstrating strong communication skills and a

proactive customer service approach.

ADDITIONAL EXPERIENCE

Local Retail Store, New York, NY June 2017 - 2018

Storekeeper

¢ Maintained organized inventory and ensured accurate record-keeping to optimize store operations.

¢ Took initiative in addressing operational challenges, finding solutions that improved efficiency and customer

satisfaction.

e Assisted customers, providing knowledgeable recommendations to enhance their shopping experience.

SKILLS

Interpersonal: Customer Service, Conflict Resolution, Problem Solving, Team Collaboration

Computer: Microsoft Office Suite (Excel, Word, PowerPoint), GPS Navigation & Route Optimization Apps

Language: Intermediate level English, Native Nepali, Hindi

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