Customer Service Representative

Della Bone

Skills

Work History

Remote Customer Service Representative

Fiserv, Milwaukee, WI January 2024 - December 2024 Answered inbound calls and assisted customers with their online banking, activated credit/debit cards, & gave approvals on checks and debt/credit card transactions to merchants. Remote Customer Service Representative

Senture, London, KY September 2023 - January 2024 Answered inbound calls and assisted customers with their questions about their health insurance plan coverage, deductibles and copays, and found doctors and offices in their network. Bank Teller

US Bank, Flemingsburg, KY October 2017 - September 2023 Maysville, KY 41056 606-***-**** **********@*****.*** With more than 20 years providing premier customer service I will bring my skills to your company and give your customers the ultimate experience and leave them feeling confident their issue has been resolved.

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Call center experience

Computer proficiency

Complaint handling

Complaint resolution

Professional telephone demeanor

Call center operations

Microsoft outlook

Scheduling

Appointment scheduling

Reading comprehension

Provided exceptional customer service, resulting in increased client retention and loyalty. Handled various accounting transactions.

Receptionist

Central KY Family and Cosmetic Dentistry, Paris, KY June 2014 - July 2015 Customer Service Representative

KY Bank, Paris, KY November 1996 - December 2013 Education

High School Diploma May 1989

Bourbon County High School, Paris, KY

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Enhanced branch sales through cross-selling bank products and services to customers. Counted and packaged currency and coins.

Assisted with customer's online and mobile banking questions and registered them. Responded to inquiries from callers seeking information. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Provided clerical support to company employees by copying, faxing, and filing documents. Accepted payments.

Scheduled appointments.

Signed in patients.

Responded to customer requests for products, services, and company information. Increased efficiency and team productivity by promoting operational best practices. Investigated and resolved customer inquiries and complaints quickly. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Delivered prompt service to prioritize customer needs.

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