Administrative Assistant Customer Service

Objective

Irma Sanchez

832-***-**** ***********@*****.***

Detail-oriented and highly organized Administrative Assistant with over 15 years of experience supporting office operations and executives. Proven ability to handle multiple tasks in fast-paced environments, manage office supplies, maintain records, and coordinate schedules. Seeking to leverage administrative skills and experience to contribute to the efficiency and success of any organization I join. Core Competencies

- Office Administration

- Customer Service

- Data Entry & Database Management

- Document Preparation & Filing

- Time Management

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Communication & Interpersonal Skills

- Problem-Solving & Critical Thinking

Professional Experience

Administrative Assistant

JBI Services, Richmond, TX 05/2021 – 10/2024

- Provide administrative support to senior management and staff, ensuring smooth office operations and the timely completion of tasks.

- Coordinate office activities, including meetings, conferences, and company events.

- Prepare and edit correspondence, reports, presentations, and other documents.

- Answer phone calls, respond to emails, and address inquiries, providing excellent customer service.

- Process and track office supplies, ensuring inventory is maintained and orders are placed as needed.

- Maintain confidential files, documents, and other sensitive information.

- Assist with financial tasks, such as processing invoices, tracking expenses, and budget management. Administrative Assistant

Boise Cascade, Sugar Land, TX 04/2009 – 05/2021

- Assisted in managing office operations, including filing, scheduling, and maintaining office supplies.

- Supported team members with document preparation and record-keeping.

- Drafted and proofread business correspondence and reports.

- Greeted visitors and managed inbound calls, directing them to appropriate personnel.

- Provided customer service and handled inquiries in person and over the phone. Home Health Aid

Caregiver, Sugar Land, TX 06/2021-Present

Patient care and Assistance:

- Assisted patients with daily activities such as dressing, and grooming, achieving a 98% satisfaction rate.

- Monitored and recorded vital signs, identifying early warning signs of potential health issues Medication Administration:

- Administered medications to patients, ensuring 100% adherence to prescribed schedules.

- Organized and updated patient medication logs, reducing medication errors Communication and Compassion:

- Developed strong rapport with patients and their families

- Effectively communicated patient needs and updates to healthcare providers, ensuring timely and appropriate interventions

- Provided emotional support and companionship, helping to reduce patient feelings of isolation and depression

Skills & Certifications

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Strong organizational and time management skills

- Excellent written and verbal communication

References

Available upon request.

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