General Manager Customer Service

AMY OSTRING

** **** ***** *****

NORTH LIBERTY, IA PH 515-***-****

Looking for a position where I can utilize my strong customer service and management skills Dunkin’ Donuts – Coralville, IA General Manager/District Trainer 7/2024 – Present

• Rehired & Relocated to Manage High Volume Store

• Train New Staff and New Store Managers

• Perform Daily General Manager Duties using CrunchTime/Teamworx Applications

• Direct Staff to Provide Customers Fast, Friendly and Accurate Service Starbucks Coffee – Des Moines, IA and River Falls, WI Store Manager 2/2023 - 5/2024

• Acquired & Trained all staff to open both new stores August 2023 & April 2024

• Fostered a Welcoming Environment while giving Exceptional Service and Products

• Performed Daily Store Manager Duties

Dunkin’ Donuts – Des Moines, IA General Manager 08/2020 – 01/2023

• Interviewed Applicants, Hired, Onboarded and Affectively Trained Employees

• Directed Staff to Provide Customers Fast, Friendly and Accurate Service

• Performed Daily General Manager Duties

Java Joes Coffee House & CJ’s Bagels – Des Moines, IA Owner Operator 12/2007-3/2020

• Interviewed Applicants, Hired, Onboarded and Trained Employees for 5 Locations

• Utilized Microsoft Excel for Store Inventory Forms, Schedules & Product Cost Analysis

• Used Square POS System for Customer Orders, Sales Reports, Timecards & Pricing EDUCATION

Dubuque Senior High School Graduated 1987 General Studies Iowa State University Graduated 1992 Bachelor’s Degree - Art & Design AWARDS AND ACKNOWLEDGEMENTS

Top Monthly Sales Award - Dunkin’ 2021

Contact this candidate