Recruiter, Client Management, Sales, Customer Service

Erica Cupp Whitehead

LinkedIn: https://www.linkedin.com/in/erica-cupp/

682-***-**** - *********@*****.***

RPO Program Lead Senior Recruiter Human Resources Client Management Experienced and adaptable recruitment professional with a proven track record across diverse industries. Recognized for quickly mastering new environments and delivering impactful solutions. Strong background in both technical and non-technical recruiting with exceptional client and candidate management skills.

Technical Roles:

JAVA, C#, C++, .NET, RPA, database engineering, UX/UI design, data engineering, data science, QA, business analysis, geospatial analysis, business intelligence, Microsoft Dynamics 365/F&O, Microsoft Business Central.

Non-Technical Roles:

Real estate appraisers, sales, marketing, HRBP, customer service, accounting (AP/AR), executive roles (CFO, CLO, CTO, CIO), project and program management Manufacturing:

● Production: Operators, Shift Supervisors, Supervisors, Managers

● Warehouse: Forklift Drivers, Shift Supervisors, Team Leads, Material Handlers, Buyers, Coordinators, Import Analysts, MRO

● Engineers: Electrical, Mechanical, Quality, Process, EHS Canadian Solar

Senior Recruiter

3-2024 - 12-2024

● Spearheaded recruitment initiatives to identify top talent for warehouse, manufacturing, and engineering roles within the solar panel production industry.

● Successfully managed full desk, hiring for multiple positions across various business units.

● Developed and implemented strategies to improve hiring efficiency, reducing time-to-fill for critical roles.

● Built strong relationships with hiring managers, advising on market trends and best hiring practices to enhance workforce planning.

● Enhanced the candidate experience by streamlining communication and onboarding processes, ensuring seamless integration into the company. ManpowerGroup / Talent Solutions RPO

Senior Recruiter / Program Lead

6-2016 – 3-2024

● Partnered with multiple clients across various industries, including Intuit, Synoptek, CoreLogic, Heineken, and Rotoplas.

Leadership

● Led a team of senior recruiters, technical recruiters, and sourcers, consistently achieving and exceeding hiring targets.

● Developed a training guide that improved team productivity and efficiency, enhancing onboarding success rates.

● Collaborated closely with client leadership on process improvement strategies and effective talent acquisition methods.

● Conducted regular team meetings focused on business insights, market trends, and fostering a culture of inclusion.

Senior Recruiter

● Managed end-to-end recruiting processes for high-volume, leadership, technical, and non-technical roles.

● Built and maintained strong relationships with leaders across business lines, securing their trust and ongoing partnership.

● Conducted candidate prep sessions for rigorous interview processes, including assessments such as Wonderlic, Predictive Index, and HireVue.

● Advised hiring managers on market trends, employment regulations, and best practices in interview techniques.

AutoStar Solutions

Human Resources Manager

5-2011 – 5-2016

● Collaborated with department leaders to establish effective hiring objectives, achieving a 33% reduction in turnover.

● Oversaw recruitment, onboarding, performance reviews, improvement plans, and terminations.

● Managed company benefits, open enrollment, payroll support, and HRIS implementation.

● Trained department leaders on employment laws and diversity initiatives to ensure compliance and foster a positive workplace.

Skills

● Recruiting Platforms: Avature, BrassRing, Workday, ICIMS, LinkedIn Recruiter, Indeed, Monster, CareerBuilder, Jobvite, FactoryFix

● Project Tools: OneNote, Trello, Zoom, Teams, Slack

● Office Software: MS Office Suite (Word, Excel, PowerPoint), Google Workspace

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