Customer Service Client
Resume:
LISA MILLER
Maricopa, AZ *****
217-***-**** Cell
Email: **************@*****.***
OBJECTIVE:
To obtain a challenging position and provide positive results in order to exceed expectations within a growth oriented company.
EXPERIENCE:
H & R BLOCK
20928 N. JOHN WAYNE PARKWAY
MARICOPA, AZ 85139
Supervisor: Gabriella Othon
Phone: 520-***-****
Title: CPS: Client Service Professional: Dec 6th, 2024 – April 16, 2025 (Seasonal)
Customer Service, answer phones, set appointments. CPS will deliver an outstanding client experience by creating a warm and welcoming first and last impression that exceeds the unique needs and preferences of each client.
H & R BLOCK
1237 E. GROVE STREET
RANTOUL, IL 61866
Supervisor: Jessica Hadley
Phone: 217-***-****
Title: CPS: Client Service Professional: Feb 3, 2024 – April 16, 2024 (Seasonal)
Customer Service, answer phones, set appointments. CPS will deliver an outstanding client experience by creating a warm and welcoming first and last impression that exceeds the unique needs and preferences of each client.
County Market
1201 E Grove Ave
Rantoul, IL 61866
Supervisor: Doris Branden
Phone: 217-***-****
Title: CSA/Cashier: July 2 2022 – Jan 31, 2024 (Move to Arizona)
Customer service, Phones, Lottery, cashier. Help customers with their needs. Get change for other cashier. Balance lottery machine
University Of Illinois Main Library
1408 W. Gregory Urbana, Illinois 61866
Supervisor: Janelle Sanders
Phone: 217-***-****
Title: Senior Library Specialist: Dec 12, 2010- May 31st 2023 {Retired}
• Hire, evaluates, trains, work schedules, disciplines and determine work assignments and office priorities for Billing Office Staff.
• Develops and adapts procedures and instructions as polices, computer system and technologies change. Trains office staff accordingly.
• Supervises processing of student timesheets.
• Supervises the weekly processing of billing upload to Accounts Receivable
• Assign staff to help out in other department
• Department and public service – resolves internal errors, problems stemming from billing feeds as well as request received from departmental libraries
• Trains and advises library departments in library billing and blocking matters, such as appropriate amounts to bill, action to take when normal procedures don’t apply
• Interacts with patrons in person, on telephone, by mail or email to resolve questions concerning bills. • Compiles and interpret statistics.
• Responds to patron billing complaints and resolves them.
• Uses Library and Accounting system in concert to balance and determine status of patron accounts.
• Confers with the Library Business and Campus Payroll Office in regards to student’s payroll matter. Places ads and collects application for students applying to work at Library.
• Liaison for Library to Accounts Receivable concerning library transaction. Work with Library System Office, AITS and CARLI to resolve problems with data uploads, both automatic and manual. Manually bills and credits patrons via Banner.
• Restrict patron record or edit accounts, Appeal Board.
• Assumed Lost Reports
• Weekly printouts
• Run recall/Reports
University Of Illinois Main Library
1408 W. Gregory Urbana, Illinois 61866
Supervisor: Susie Duncan
Phone: 217-***-****
Title: Library Specialist:
March 26, 2006 – Dec 11, 2010 •
Hires, trains, supervises and resolves work related issues with student workers.
• Oversees office email account by checking and responding to email queries daily as needed
• Back up biweekly processing of student timesheet
• Alerts IT to problem with weekly billing feed to Accounts Receivable Compiles monthly statistics using excel Request, maintain and issues supplies.
• Trains and advises library departments in library billing and blocking matters, such as appropriate amounts to bill, action to take when normal procedures don’t apply.
• Responds to Billing Complaints and resolves them if possible
• Prepare patron appeals of UIUC library charges and I –Share replacement charges for the library Appeal Board and carries out it recommendations.
• Runs weekly hold, Recall and Preview Lost Items list for UIUC libraries using the Voyager Reports Server via Microsoft Access.
• Confers with Library Business Office in regard to student’s payroll matter and to resolve problems.
• Liaison for Library to Accounts Receivable for Library overdue and lost book charges. Request new Banner Accounts and enter bills and credits manually into Banner
University Of Illinois Main Library
1408 W. Gregory Urbana, Illinois 61866
Supervisor: Susie Duncan
Phone: 217-***-****
Title: Library Assistant
Oct 1, 2002 – March 25, 2006
• Primary Customer service support person
• Processes invoices received from other schools, suspends and reinstates patron records accordingly.
• Received and inputs student timesheet data for Central Circulation and Bookstacks Department.
• Maintains Office files
• Assists users with library questions, and explain billing records, regulations either in person or by phone.
• Verifies charges
• Discharges, charge, renews, requests and recall material using library online circulation system
• Retrieves and distributes incoming mail, prepares regular office mailing of off-campus invoices to patrons and billing forms to departmental libraries.
• Coordinates the collection of off- campus bills and fines for library patron. Maintains records, processes payment and suspends patron privileges as appropriate.
• Maintains files
• Receive, inspect, and submits student timesheet for Central Circulation and Bookstacks Department. Maintains and revises database records of student timesheets for Central Circulation and Bookstacks Department.
University Of Illinois Main Library
1408 W. Gregory Urbana, Illinois 61866
Supervisor: Elsa Miller
Phone: 217-***-****
Title: Learner/Library Clerk I, II, III
Sept 27, 1999 – Sept 30, 2002
Assists users with library questions.
• Peg or pam Bind Books
• Collect materials from other Departmental Libraries
• Maintain Display
• Train student workers
Walmart
2040 Lon Drive Rantoul, Illinois
Supervisor: Chris Walker
Phone: 217-***-****
Title: OTC Manager June 20, 1993 – February 2, 2000
• Cashier, Customer Service/phones
• Order Merchandise, Set Displays, Inventory, Stock shelves
• Hire/Interviews, Schedule for staff
• Pharmacy Technician
• Set Modular
• Set up different stores in the District
• Promotional Coordinator
EDUCATION: Urbana High School – Graduated 1980
SKILLS:
• Worked in Microsoft Office Products Excel, Word
• Cash Register
• 10 Key Calculator
Reference:
Patsy Reed 217-***-****
Sylvia Aviles 217-***-****
Creaser Pearson 217-***-****
Contact this candidate