Development Manager Talent
Resume:
DANA WOODS
LEAD TALENT DEVELOPMENT MANAGER LEARNING & DEVELOPMENT DIRECTOR
925-***-**** ****.******@*****.*** Charlotte, NC https://www.linkedin.com/in/dana-woods/ PROFESSIONAL SUMMARY
Dynamic and results-driven Talent Development leader with over 10 years of experience in designing, managing, and executing large-scale learning and development programs. Expertise in leading cross-functional teams, driving strategic initiatives, and fostering organizational growth through innovative learning solutions. Proven track record in improving training processes, developing talent strategies, and managing high-performing teams to meet business needs. Skilled in program management, coaching, stakeholder collaboration, and operational efficiency. AREAS OF EXPERTISE
● Strategic Leadership &
Team Management
● Large Scale Program
Management
● Adult Learning Principles
● Stakeholder Management
● Strategic Partnerships
● Learning Technology &
LMS Management
● Learning Program Design
& Execution
● Training Needs Analysis
● Cross-functional
Collaboration
● Talent Development &
Coaching
● Change Management &
Organizational
Development
● Curriculum Development
and Delivery
● Business Design
● Prompt Writing
● Generative AI
WORK EXPERIENCE
Lead Talent Development Manager Credit Karma 2019 – Present Sr. Learning Experience Architect Belk 2017 – 2019 I design and deliver training programs aligned with business goals, leveraging AI tools, KPI reporting, metric analysis, and project management expertise. I streamline operations through effective planning, stakeholder collaboration, and quality control while developing materials and tracking progress to ensure impactful learning outcomes. Training and Development
• Spearheaded the redesign and implementation of a full-scale onboarding process, transforming a virtual-only program into a hybrid model, resulting in a 50% improvement in new hire satisfaction (from 3 to 4.5 on a 5-point scale).
• Led the implementation of Udemy as the learning platform to upskill 1800 associates and scale leadership development for the management across geographical offices. Achieved a 50% adoption rate within first three months of launch.
• Managed a cross-functional team to streamline and improve onboarding processes, identifying efficiency opportunities and eliminating friction points, significantly enhancing the new hire experience.
• Led the hiring, training, and coaching of a coordinator role and successfully implemented a Sr. Operations role to support the evolving needs of the updated processes.
• Directed a team of facilitators across various business segments, ensuring seamless coordination and execution of onboarding programs.
• Oversaw the learning initiatives for two offshore member support vendors, driving the launch of training programs that enabled 80% support coverage within the first 3 months.
• Managed the scaling of learning curricula to train offshore agents on key products, boosting customer satisfaction by 20%.
• Streamlined the internal mentorship program which ran twice per year and impacted over 250 associates. Retention and promotion rates were 15-20% higher respectively for mentor program alumnus KPI and Metric Reporting
• Developed advanced KPI dashboards in Microsoft Excel, reducing reporting time by 40% and providing actionable insights for leadership.
• Enhanced performance tracking accuracy by 35% through meticulous metric analysis and quality control measures.
• Conducted ad hoc financial planning analyses, uncovering opportunities to improve operational efficiency by 15%. Project and Operations Management
• Established the onboarding center of excellence, standardizing key performance indicators and best practices across the division, resulting in decreased time-to-hire and adoption across the entire Macy’s organization.
• Managed and developed high-performing teams to execute training and leadership development initiatives, significantly enhancing organizational performance and mobility.
• Guided managers through development-focused coaching workshops, fostering leadership capabilities across teams. Stakeholder Collaboration and Communication
• Partnered with engineering and design teams to refine training materials, achieving a 25% reduction in errors during implementation.
• Communicated key progress updates to stakeholders, increasing transparency and trust across departments by 40%.
• Led prioritization efforts for competing projects, ensuring optimal resource allocation and achieving a 15% improvement in overall project success rates.
• Managed the design, delivery, and execution of learning solutions for a 2,000+ employee corporate organization, focusing on performance improvement and capability building.
• Directed the deployment of a new learning management system (LMS) for the organization, migrating content and implementing key performance tracking dashboards to monitor training effectiveness.
• Facilitated focus groups with business leaders to redefine roles, responsibilities, and training needs, producing job descriptions, onboarding guides, and learning paths to align with business goals.
• Led and coached a team of learning professionals to develop and implement comprehensive training programs across multiple business functions.
AI Integration and Innovation
• Designed and implemented companywide GenAI initiatives, including courses on safe usage, increasing employee confidence in AI tools by 35%.
• Created Slack AI bots for the L&D channel, enabling employees to access resources and answers instantly, improving user satisfaction by 40%.
• Leveraged AI to design objective prompts that manager utilized to create tailored learning pathways in Udemy, aligning professional development with organizational goals.
• Built a comprehensive skills library focused on essential competencies for all employees, resulting in a 47% increase in LMS usage
LMS Integration
• Successfully implemented the Workday Learning LMS in just three months, optimizing training delivery and reporting capabilities.
• Developed targeted learning paths and experiential learning opportunities for new hires. Udemy Business Adoption and Administration
• Spearheaded the adoption of Udemy Business, achieving 41% user adoption within 30 days and 67% by day 62 through strategic marketing and engagement initiatives.
• Designed and executed email marketing campaigns to raise awareness of Udemy’s benefits, contributing to a 25% increase in initial logins.
• Facilitated and conducted workshops to educate employees on platform features and demonstrate its alignment with professional development goals, boosting engagement by 30%.
• Developed tailored learning pathways leveraging Udemy's capabilities, enabling managers to align team development with organizational priorities.
• Continuously monitored usage metrics and provided data-driven insights to stakeholders, driving platform improvements and sustained adoption.
Learning and Development Manager Macys.com 2015 -2017 D&I, L&D Manager Macys.com 2013 - 2015
As Program Manager, designed and implemented scalable e-learning solutions that increased compliance rates to 94% and enhanced customer satisfaction by 20%. Led the successful development and implementation of a new LMS and leadership development programs, which improved leadership effectiveness by 25% and contributed to a 25% reduction in turnover Leadership and Strategic Partnership
• Increased leadership effectiveness by 40% and reduced turnover by 25% through the design and delivery of customized leadership programs that fostered managerial growth and enhanced team performance.
• Improved the accuracy of performance reviews by 20% and streamlined the process by 30%, spearheading the optimization of the annual performance management process, including resource allocation and framework development.
• Raised employee engagement in career planning initiatives by 40% through strategic rollout of career development programs, including detailed career trajectories and behavioral competencies.
• Contributed to a 25% reduction in turnover by integrating career journey frameworks into development programs, ensuring alignment with organizational goals and enhancing career progression clarity.
• Improved team competency by 30% through conducting organizational needs analyses and designing scalable, targeted learning solutions
• Increased employee satisfaction scores by 15% by pioneering AI-powered learning pathways and cultivating a culture of continuous learning and innovation
• Boosted project efficiency by 44% by managing and mentoring 4 junior L&D specialists, fostering skill development, and aligning team capabilities with organizational objectives. Implementation and Training Development
• Improved compliance rates to 94% for over 1,500 learners by leading the design and implementation of scalable e- learning solutions, integrating comprehensive learning paths tailored to industry and partner-specific needs.
• Streamlined training delivery by 30% by overseeing the implementation of a new LMS and integrating it into the organizational structure to optimize content delivery for diverse learning needs.
• Enhanced knowledge retention and partner performance by 48% through continuous assessment of training feedback and performance metrics, ensuring learning programs were impactful and aligned with key business goals.
• Improved learning program impact by 15% by tracking and managing key learning KPIs, identifying areas for improvement, and proposing actionable plans to optimize course delivery and participation rates Learning Management System and Employee Lifecycle Management
• Increased partner engagement and employee retention by 54% by collaborating with internal and external stakeholders to develop and implement learning solutions that addressed specific business needs and knowledge gaps.
• Increased course completion rates by 30% by optimizing the Learning Management System (LMS) for seamless delivery and tracking of technical training programs, enhancing user engagement and accessibility.
• Streamlined learning workflows by 35% through enhanced LMS integration, ensuring consistent content delivery and accurate reporting for 1,500+ learners across multiple learning formats.
• Increased certification program participation by 50% by designing and implementing a certificate program in the LMS, providing clear pathways for professional development and skills recognition.
• Increased platform adoption by 20% by resolving 95% of system queries within 24 hours and providing hands-on support for LMS and HRIS platforms.
• Improved user satisfaction scores by 25% through designing user-friendly guides and addressing employee challenges with training systems.
Onboarding and New Hire Integration
• Reduced onboarding time by 30% by streamlining the new hire orientation process, ensuring that employees were fully integrated and productive within their first 60 days.
• Increased new hire retention by 25% by leading a comprehensive onboarding program that included role-specific orientations for Sales and Operations, improving employee engagement and alignment with company goals.
• Achieved a 95% course completion rate within the first 90 days of hire by coordinating new hire training modules, tracking compliance, and following up with managers to ensure timely completion.
• Accelerated time-to-productivity by 40% for new hires in Sales and Operations roles by designing and delivering tailored orientation programs, ensuring role-specific skills were mastered quickly.
• Increased onboarding engagement by 50% through continuous communication and coordination of welcome efforts, mentorship programs, and ongoing check-ins with new hires and their teams.
• Achieved 100% compliance with onboarding requirements across all new hires by closely monitoring training progress and ensuring alignment with HR and department heads to meet deadlines.
• Reduced new hire ramp-up time by 25% by managing small-scale projects, including developing department-specific onboarding materials and optimizing learning pathways.
• Delivered on-time project milestones for agile implementations of LMS features, ensuring alignment with organizational goals.
Learning & Development Coordination
• Increased training attendance by 35% through meticulous scheduling and management of class calendars, optimizing class times based on participant availability, and ensuring smooth coordination of over 50 training sessions annually.
• Improved vILTs and ILTs course completion rates by 25% by owning the calendar invite process and ensuring accurate tracking of training attendance and participation via the LMS, physical and virtual environment.
• Streamlined training logistics by 30% by managing all aspects of event coordination, including ordering food, setting up venues, and handling materials for facilitators and participants, enhancing the overall learner experience. Reporting & KPI Tracking
• Improved training program effectiveness by 15% by analyzing learner feedback and program metrics, identifying trends, and recommending actionable improvements.
• Enabled data-driven decision-making by synthesizing program metrics into monthly reports, directly contributing to a 20% increase in leadership effectiveness.
• Led the design and implementation of a change management curriculum that supported the digital transformation of Macy’s field service environment, resulting in a 20% improvement in service scores across 750 stores nationwide.
• Directed the expansion of diversity and inclusion initiatives, introducing virtual learning events and global
“Tech Talks” that supported Macy’s efforts to build a more inclusive workforce.
• Managed cross-functional teams to develop and deploy large-scale learning initiatives supporting organizational transformation.
Udemy Business Adoption and Administration
• Spearheaded the adoption of Udemy Business, achieving 41% user adoption within 30 days and 87% by day 62 through strategic marketing and engagement initiatives.
• Designed and executed email marketing campaigns to raise awareness of Udemy’s benefits, contributing to a 25% increase in initial logins.
• Facilitated and conducted workshops to educate employees on platform features and demonstrate its alignment with professional development goals, boosting engagement by 30%.
• Developed tailored learning pathways leveraging Udemy's capabilities, enabling managers to align team development with organizational priorities.
• Continuously monitored usage metrics and provided data-driven insights to stakeholders, driving platform improvements and sustained adoption.
EDUCATION
Bachelor of Science in Education Howard University, Washington, DC TECHNICAL EXPERTISE
MS Office Suite Camtasia Artificial Intelligence Articulate 360 Figma Scribe Cognota Asana Adobe Creative Suite Vyond Absorb Canvas Cornerstone Docebo PowerBI PowerAccess Salesforce Association of Talend and Development Ambassador As an Ambassador for the Association of Talent Development (ATD), I actively promote best practices and innovations in learning and development while fostering connections within the professional community. In this role, I collaborate with fellow L&D professionals to share insights, resources, and strategies that enhance workforce performance and development. My passion for continuous learning and professional growth aligns with ATD’s mission to empower talent development leaders to create impactful and engaging learning experiences.
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