Customer Service Security Guard

Ositadinma Onyeka

Scarborough, Ontario

Telephone: +1-437-***-****;

Email: *******************@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented security professional with five years of experience in event security and private at Zenith security. Expert in ensuring safety and security at private businesses, companies and large-scale events, managing guest relations, and maintaining compliance with safety protocols. Strong communication skills and a commitment to providing excellent customer service.

PROFESSIONAL EXPERIENCE

Nestle Sterling factory Production

Team

2024 till date

Responsibilities:

• Oversee the manufacturing process, ensuring efficiency and quality.

• operating machinery, performing quality checks, and adhering to safety protocols.

• Essential tasks involve routine maintenance and troubleshooting

• Sanitation

Zenith Security

Nigeria

Security Guard

April 2018 – February 2024 Responsibilities:

- Monitored event premises to ensure the safety and security of guests, staff, and property during high-traffic events, maintaining a secure and welcoming environment for over 250 attendees.

- Collaborated with event coordinators to develop and implement security plans tailored to specific event needs, including crowd management and emergency response protocols.

- Conducted thorough inspections of venues before, during, and after events to identify and mitigate potential security risks, resulting in a 75% reduction in safety-related incidents.

- Assisted guests with inquiries and concerns, providing exceptional customer service and ensuring a positive experience while maintaining a level of security vigilance.

- Worked closely with local law enforcement and emergency services to establish protocols in the event of incidents, ensuring effective communication and a well-coordinated response.

- Assisted in the execution of daily security operations, including monitoring access points, identifying unauthorized access, and implementing emergency procedures as necessary.

- Supported guest services by managing lost and found items and helping attendees navigate the venue, fostering a friendly and secure atmosphere.

- Participated in regular training sessions on security best practices, crisis management, and conflict resolution, enhancing skills and effectiveness in a dynamic event environment.

- Patrol and CCTV surveillance.

EDUCATION and CERTIFICATIONS

Adonai Group of School

Senior Secondary School leaving Certificate

- CPR and First Aid Certification

- valid G driving licence

- Security License

SKILLS

- Event Security & Protocols

- Customer Service Excellence

- Conflict Resolution & Crisis Management

- Access Control & Surveillance

- Emergency Response Planning

- Strong Communication Skills

Contact this candidate