Customer Service Data Entry
Resume:
MELVENA
HARRIS
SOUSA
*******@********.***
Wesley Chapel, FL 33543
Personable and empathetic, equipped with strong communication and problem-solving abilities. Familiar with healthcare procedures and adept at handling patient inquiries and managing healthcare information systems. Capable of making a positive impact by delivering exceptional customer service and ensuring patient satisfaction. PROFESSIONAL SUMMARY
Gulf Coast State College
Tampa, FL
Associate of Science: Medical
Assistant
EDUCATION
SKILLS
• Customer service
• Critical thinking
• Problem resolution
• Computer proficiency
• Appointment scheduling
• Patient confidentiality
• Medical terminology
• Data entry proficiency
• Empathy and patience
• Microsoft Office
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Jacksonville, FL • 06/2021 - 12/2022
J Lodge - Quality Assurance Analyst
Fort Myers, FL • 03/2018 - 02/2019
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USF Health - Patient Service Representative (Front Desk-Lead) Tampa, FL • 10/2013 - 12/2017
WORK HISTORY
Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
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Used company software and databases to maintain records of services performed and patient conditions.
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Enhanced patient care by developing and implementing comprehensive care plans.
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Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
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• Mentored and coached team members on QA topics and strategies.
• Conducted quality audits on phone calls, emails, and chats. Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
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Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
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Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
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Worked with manager and supervisor to plan and coordinate production schedules.
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Reduced no-show rate by implementing a reminder system for upcoming appointments, improving patient engagement and clinic efficiency.
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• Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments.
Collaborated with medical staff to ensure accurate record keeping and proper documentation of patient information.
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