Service Representative Customer

Sඍൺർඒ S. Hඈඈඏൾඋ

Mount Holly, NC ***** 704-***-**** *********@*****.***

Hardworking Customer Service Representative with 25 years of experience working in retail and private companies. Trained in project and time management with knowledge of making sure the customer is taken care of and one call resolution with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Additional experience in Human Resources along with insurance, residential foreclosures, rental and banking industries.

Knowledge of office procedures, very organized,

reliable, responsible, trustworthy, self-taught on computer, 6+ line phone, switchboard, typing

55-60 wpm, customer/employee contact, payroll,

Windows, Word, Excel.

10-key by touch

Credit card processing - online-over the phone

Customer Service Representative, 10/2019 to Current TTEC - BCBS (Remote From Home)

Consulted with outside parties to resolve discrepancies and create effective solutions. Member calls concerning benefits, claims, website, providers in and out of network Research claim details

Research appeals

Customer Service Representative, 04/2019 to 04/2020 Uhaul (Remote From Home)

Assisted customers with reservations

Extended and Modified reservations

Storage payments

Answered customer telephone calls promptly to avoid on-hold wait times. Cultivated customer loyalty, promoted repeat customers and improved sales. Answered general questions about equipment

Quotes on rental equipments

Personnel Manager, 01/2005 to 10/2018

Walmart

300+ associates, reviewed-called and set up interviews, processed job offers, orientation, new hire schedules, key schedules for associates, mail, filing, accidents for customers and associates, unemployment claims, payroll, open enrollment for health benefits, training on computers, organized events for holidays, maintained inactive/active files, exit interviews, employment verifications. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Bookkeeper, 06/2000 to 02/2004

Huggins & Company

Client list of 40 monthly clients, write-ups, payroll quarterly reports, filing, phones, direct contact with clients, mail, prepared federal tax deposits & State withholding coupons, audits for clients, sales tax reports, prepared w-2's and 1099, trips to Sam's for company supplies. CSR/Receptionist, 09/1998 to 05/2000

Brokers Network

Phone, mail, mailed insurance literature to agents, individual medical quotes, ordered supplies, filing. Secretary, 12/1993 to 12/1999

PWM Associates

Maintained open order/quote file, mail, phone, collected on past due invoices, ordered supplies, posted all orders, invoices and commission payments on the computer. Office Manager, 08/1992 to 04/1993

The Shuman Co

A/R, A/P, payroll, typed proposals, mail, collected on past due invoices, health insurance, sales and federal tax deposits, phone.

Human Resources Asst, 01/1989 to 01/1992

Chas T. Main Inc

Phone, filing/copying for dept., maintained inactive/active personnel files, health insurance, employment verifications, mail, orientation, benefits for new hires, exit interviews, keypunched 250 timecards every week, back up for switchboard.

Secretary, 05/1987 to 02/1988

Murray Savings Association – Dallas, Texas

Maintained 250 residential foreclosure files, attended court hearings, phone, prepared legal documents, viewed foreclosed property for condition.

Jacki Nell Secretarial School Austin Tx

Round Rock High School Round Rock Tx

I enjoyed speaking to customers/members and resolving issues concerns or problems on the first call. It is important to give each caller my attention the entire call. Repeat customers are your best form of advertisement. I am looking to work from home in a Remote position. Eൽඎർൺඍ ඈඇ

Eආඉඅඈඒආൾඇඍ ඌ ൺ ඉൺඌඌ ඈඇ ൺඇൽ ർඈආආ ඍආൾඇඍ ඍඈ ඈ ൺൻඈඏൾ ൺඇൽ ൻൾඒඈඇൽ ඐ ൺඍ ඌ ൾඑඉൾർඍൾൽ ඈൿ ආൾ.

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