Administrative Assistant Data Entry
Resume:
Tamika Marie Palmer
Philadelphia, PA 19143
*********@*****.***
Skills & Abilities Adaptability; Collaboration; Strong work ethic; Written and verbal communication; Microsoft Office; Internet /tech-savvy; Data Entry
Experience May 2023 – June 2024
Business Executive Administrator (CONTRACTOR), Collabera, Inc. via Wells Fargo Bank, National Association (Philadelphia)
• Supports Corporate & Investment Banking (CIB) Client Lifecycle Management (CLM) business relationship support teams as to follow for setting up new entities and adding or removing individuals (Authorized Representatives) on an existing entity's Authorization Certificate, at which identifies the individuals empowered to make and execute banking decisions on behalf of the legal entity for deposit accounts and treasury services.
• Support and manage the process of the Corporate and Investment Banking (CIB Banking) Customer Experience and Support (CE&S) Centralized Business Support (CBS) Team as to follow for inbound request(s) for information (RFI). As part of Vendor due diligence requirements,
o Customers submit to Wells Fargo due diligence questionnaires for completion. o Request standard documentation of due diligence of Wells Fargo by researching, filtering, compiling, and providing customers and business relationship support teams the information and documentation requested.
June 2022 – February 2023
Administrative Assistant (Contractor), Tommy Nobis Center via HUD Philadelphia Regional Office
Assist with setup of onboarding for new employees. Includes providing the workstation
(cubicle), assigning/programming the phone, providing supplies, etc.
Supports the Regional Support Manager (RSM) and Support Specialists with an array of tasks needed to complete daily objectives.
Providing clerical support to including receptionist duties, faxing, filing, and assisting employees
Uses Outlook for scheduling and emails daily.
Prepare and develop documentation for Government review and approval, which includes presentations, memorandum, correspondence, organizational charts, and statistical reports and/or improving on the quality of existing documentation in support of program management functions, including but not limited to the use of Office Management System.
Set up equipment required for video conference and satellite training.
Monitor office supply levels and recommend replenishment as needed, including completion of necessary electronic and hard copy documentation to facilitate purchases as determined by the government.
Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Operate all office equipment provided including copiers, fax machines, printers, scanners, binding machines, etc.
Performs in a professional team environment, encompassing various levels of government. August 2020 – July 2021
Tier 1 Help Desk Agent, Inspiritec, Inc. – Philadelphia, PA
Helped customers with appropriate knowledge on calls.
Documenting each call using Salesforce, open communication using email, used Genesys PureCloud for chat messenger with employees and calls, using RightAnswers for information lookup.
Keeping a professional attitude when encountering dissatisfied customers on calls. July 2018 - Present
Administrative Assistant (Volunteer), Open Door Clubhouse – Philadelphia, PA
Assists with data entry (Excel), keeping records (for Intake and Employment), filing, and accounting.
Develops profile data and trends analysis.
Assists members with their social security wage letters, reaching out to them as needed.
Implementation of comprehensive program activities
Assists with Front Desk reception (answering a multi-line phone system, checking members and visitors in)
Greeted visitors and determined to whom and when they could speak with specific individuals.
Assists with training members in clerical tasks such as Microsoft Office, front desk reception, and more as needed.
Assure projects proceed in a manner consistent with approved objectives, costs, and schedules.
Maintains utmost discretion when dealing with sensitive topics. June 2019 - December 2019
Mail Courier, COMHAR, Inc. – Philadelphia, PA
Delivered inter-agency mail throughout the city.
Sorted and distributed incoming and outgoing mail and documents.
Visited multiple sites throughout the day dropping off mail to each site.
Picked up mail to go to other agencies throughout COMHAR and prepared mail to go to the USPS.
Education Temple University – Philadelphia, PA – Majored in Mathematics January 2013 – May 2015
Community College of Philadelphia – Philadelphia, PA – Majored in Culture, Science, & Technology
June 2008 – December 2012
• Concentration in Mathematics
References Dionne Pope
Business Relationship Support Manager, Wells Fargo Bank, National Association (Philadelphia) Mobile: 610-***-****
Sharon Kelly
Business Relationship Support Specialist, Wells Fargo Bank, National Association (Philadelphia) Mobile: 215-***-****
Alice Jones
Lead Support Specialist, HUD Philadelphia Regional Office Work: 215-***-****
Sandra McRae-Wright
Director, Open Door Club House
Mobile: 215-***-****, Work: 215-***-****
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