Customer Service End User
Resume:
Najai Payne
Oklahoma City, OK *****
***********@*****.***
To obtain a career in the hospitality industry as well as the customer service industry. Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Business Customer Service Specialist ll
AT&T Firstnet-Oklahoma City, OK
August 2022 to Present
Provide resolution for escalated service tickets in a timely manner
• Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc.
• Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes.
• Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting/installation process
• Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate.
• Provide Knowledge Base (KB) article information to be documented when fixes are found
• Ensure security protocols and accuracy as it pertains to all Commonwealth business processes
• Provide high quality customer service in all facets of support and deliverables
• Escalate to management any trending issues and/or incidents that might need to be escalated to a Major Incident or Tier 3 level support team
• Strong understanding of SCCM Hierarchy and process to push collections to end user pcs
• Assume additional duties and responsibilities as required by management in order to assist the completion of special and/or ongoing projects
• Attend training when required to keep abreast of emerging technologies and required Commonwealth courses
• Adhere to all quality, organizational and Commonwealth processes
• Perform virus scans and remediation when applicable
• Escalate to Tier 3 support when applicable
• Perform all administrative duties as required
• Answer Automatic Call Distributer (ACD) calls as required, in a timely manner and provide professional, courteous, and efficient customer service for call transfers from Tier 1 Support via the ACD
• Assume additional duties and responsibilities as required by management in order to assist the completion of special and/or ongoing projects.
• Transition - continue to support transitions of other Agencies and Secretariats as they occur
• Perform related duties consistent with the scope and intent of the position Front Night Auditor
Omni Hotels-Oklahoma City, OK
December 2021 to November 2022
• Cash handling:Managing cash transactions, including processing payments, checking guests in and out, and balancing the cash register
• Financial reporting:Verifying guest and non-guest account entries, balancing front office accounts, and resolving rate and room status discrepancies
• Guest satisfaction:Ensuring guests have a positive experience
• Other services:Assisting late-night guests and addressing other customer requests Amazon Fulfillment Associate
Amazon.com-Oklahoma City, OK
January 2021 to December 2021
1. Receive and prepare inventory for delivery
2. Use technology like smartphones and handheld devices to sort, scan, and prepare orders 3. View prompts on screens and follow direction for some tasks 4. Build, wrap, sort, and transport pallets and packages 5. Receive truck deliveries
Cox
Cox Communications Inc.-Oklahoma City, OK
January 2020 to November 2021
• Exceeds our customer's expectations by providing top notch customer service.
• Engages in real-time troubleshooting with customers to resolve technical issues.
• Educates residential Cox customers about the use of products and additional service opportunities.
• Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company:
Sales Associate
Old Navy-Oklahoma City, OK
January 2020 to February 2021
• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omni-channel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently. Assistant Manager
Mcdonalds-Oklahoma City, OK
June 2018 to November 2019
• Supervising crews and shift leaders and maintaining the highest standards in quality, service, and cleanliness with a constant focus on profitability
• Coordinating staff training with crew trainers
• Maintaining a cooperative and harmonious working relationship between management team and your crew
• Handling HR issues as they arise, including disciplinary write-ups
• Conducting crew meetings as needed to discuss operations procedures and promotions
• Conducting weekly inventories
• Controlling payroll to meet company labor cost standards
• Controlling inventory to meet company GAP standards
• Supporting management team and General Manager in their operational decisions
• Maintaining reports and records based on company standards and in full compliance with state and federal regulations
• Maintaining building and equipment via proper operating, cleaning, and preventive maintenance procedures
• Assuming responsibility for cash for all shifts, including bank deposits and ensuring that all cash procedures are properly adhered to Maintaining professional appearance and demeanor at all times
• Ensuring that all sanitation, safety and security policies and procedures are observed and enforced
• Consistently exhibiting the actions and behaviors that best demonstrate Boddie-Noell Enterprises’ Vision and Values
• Performing other tasks as directed by management Education
Millwood Highschool
Skills
• People person, work well with others, superior customer service, ability to communicate with others in a professional manner
• Customer service
• Cash handling
• Sales
• Human resources
• Hotel experience
• Training & development
Contact this candidate