Stocker. Operator,Customer Service,Cashier,Business Consultant

Shawana Hunter

Eastpointe, Michigan ***** • 586-***-**** • ***********@*****.*** • WWW: Bold Profile

Professional Summary

Versatile and adaptable, While excelling at Fauercia/Forvia by mastering diverse machinery and promoting plant safety, showcasing my hard skill in machine operation. Fostering teamwork and effective communication led to a culture of efficiency and reduced equipment downtime, significantly enhancing project coordination and safety protocols. Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Accomplishments

Operator

*Prefect Attendance Winner

Skills

• Attention to detail • Problem-solving

• Teamwork and collaboration • Troubleshooting

• Machine operation • Equipment operation

• Efficient multitasking • Effective communication

• Production work • Plant safety

• Materials handling • Teamwork and communication

Work History

Operator, 06/2019 to 12/2024

Fauercia/Forvia – 17801 E.14 Mile,Fraser,MI

• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.

Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

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Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

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• Provided on-the-job training to newly hired workers and team members.

• Maintained knowledge of industry policies and procedures to set up and operate equipment safely. Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

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• Reduced equipment downtime by troubleshooting issues and performing timely repairs. Greeter-Female Locker Room, 06/2017 to 07/2018

BHC – 31555 Southfield Rd,MI

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests. Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.

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• Answered customer questions and pointed individuals in right directions.

• Provided friendly, attentive service throughout peak times for responsive customer care. Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.

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Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.

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Cashier, 08/1993 to 07/1998

Wendys Restaurant – Redford, MI

• Greeted customers entering store and responded promptly to customer needs.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Addressed customer needs and made product recommendations to increase sales. Mentored new employees on cashier duties and best practices, improving overall staff performance.

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• Increased sales of promotional items by informing customers about current offers.

• Supported marketing initiatives by setting up and maintaining promotional displays. Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

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• Worked with floor team and managers to meet wide range of customer needs.

• Maintained current knowledge of store promotions and highlighted sales to customers.

• Set up new sales displays each week with fresh merchandise. Cashier/Food Service Worker, 09/1989 to 05/1993

Burger King – 5 Mile Middlebelt,Livonia,MI

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Addressed customer needs and made product recommendations to increase sales. Mentored new employees on cashier duties and best practices, improving overall staff performance.

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Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

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• Promoted store promotions and incentive programs to increase overall sales revenue.

• Managed cash drawer accurately, ensuring all transactions balanced at end of day.

• Increased sales of promotional items by informing customers about current offers.

• Enhanced customer service experience by efficiently processing purchases and returns.

• Improved store atmosphere with thorough and prompt cleaning of checkout area.

• Handled cash with high accuracy and took care to check bills for fraud.

• Processed refunds and exchanges in accordance with company policy.

• Maintained clean, trash-free workspaces to maximize productivity and safety. Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

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• Maintained safety standards by properly handling food and adhering to sanitation guidelines.

• Greeted customers at counter to fulfill requests and answer questions. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

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Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

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Prepared and served various food and drink items to customer specifications in fast-paced environments.

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• Made food according to standard recipes with requested changes for customer satisfaction.

• Developed and maintained positive relationships with customers to enhance service.

• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas. Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

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• Learned other teammates' work tasks to train as backup.

• Delivered exceptional service by promptly addressing customer concerns and special requests.

• Operated dishwashing and sanitizing equipment according to manufacturer instructions.

• Set up and broke down food service lines quickly to maintain service flow.

• Enhanced customer satisfaction by maintaining a clean and organized dining area. Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

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• Collaborated with kitchen staff to ensure timely and accurate order fulfillment. Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.

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• Assisted in inventory management, ordering supplies, and minimizing food spoilage.

• Participated in regular trainings to stay current on industry best practices and trends.

• Improved dining experience by maintaining clean and organized eating area.

• Optimized food presentation to enhance customer dining experience.

• Enhanced team efficiency with streamlined food preparation processes.

• Fostered positive dining atmosphere by offering exceptional customer service.

• Cleaned and organized kitchen, dining and service areas.

• Monitored food quality and freshness throughout day. Kept register accurate through correct billing, payment processing, and cash management practices.

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Education

NLP Master Practitioner: Developmental Psychology, 07/2024 Centre of Excellance

NLP Master Practitioner

*Education-QLS-Quality Licence Scheme *Psychodynamics Consciousness and Beliefs

*Psychological Levels od Development

*Building Rapport

*Metaphoric Intervention

*Radical Transformation

*Quantum Linguistics: How to Change Your Mind

*Eliciting and Utilising Strategies

*NLP Coaching Skills

*Mastering Timeline Coaching

• Awarded Shawana Hunter -QLS Level 4

Diploma: Certification of Achievement, 06/2024

Centre of Excellence

Education

*QLS-Quality Licence Scheme

*Learner Unit- Achieved

• Awarded Shawana Hunter-QLS Level 3

Business Consultant: Business, 04/2022

IAP Career College

IAP Career College

*Certification-Certified Seal of the International Association of Professions Career College High School Diploma: 06/1993

Henry Ford High School - 20000 Evergreen Rd,Detroit,MI

• Awarded Shawana Hunter-1st place Science Engineering Interests

Religion-Universal Life Church ULC-

*Christianity

*Credentials of Ministry -Certified

*Honorary Doctor of Divinity Degree honoris causa with all Rights and Privileges nd Marks of Distinction-Certified

*Declared Life Coach

*Honorary Dr. of Metaphysics Degree

*Declared Evangelist

Seasonal Project Jobs

Due to the high demand of holiday gifts, I joined Walmart as an Associate Retailer for 9 months in 2015 ans 2016.This experience I would never forget,I worked in retail for HBA- Health and Beauty Aid,the retail for the Pharmacy,retail for Grocery Department,retail for Automotive department,retail for the Toy department. I joined multiple of team members to put gather what we call seasonal items for the holidays and as I worked for BedBath and Beyond in Retailer and Outdoor Associate. Projects

Seasonal (Holiday Projects) as followed:

St.Patrick Day

Halloween

Thanksgiving

Christmas

Valentines

Referral

Fauercia/Forvia

* Plant Manager/Supervisor- ReNardo -1-586-***-**** Certifications

Certificate of Completion-foodHandlers -Basic Food Safety -ANSI Accredited Certificate ID:2021b3655680

Abenity Alumni

This achievement of this Alumni was achieved through a degree in Business Consultant that was certified through International Association of Professional Career College.I was honored to accept this Degree in 2022.

NLP Practitioner -CPD Certified

Rewards

*Onward and Upward -Awarded for each assessment you pass

*Digital Learner Awarded for each course you purchases

*Assessment 10 - Assessment 10 Certified Awarded for Passing 10 assessment (across all courses)

*Learner of the Month -You have achieved a ranked leaning position for the month in the top portion of all users -Congratulations!

*Learner of the Week- You have achieved a top 10% ranking this week amongst all Centre of Excellence-Amazing Work!

*Distinctive -Awarded for achieving your first distinction on a assessment.

*Braniac-Awarded for achieving your first distinctive on a course

*Course 1-Awarded for successfully passing (with pass,merit or distinction) 1 courses NLP Master Practitioner -CPD Certified

Rewards

*Onward and Upward- Awarded for each assessment you pass

*Assessment 10-Awarded for passing 10 assessments(across all courses)-Assessment 10

*Learner of the Month- You have achieved a ranked learning position for the month in the position of all users-Congratulations!

*Learner of the Week -You have achieved a top 10% ranking this week amongst all Centre of Excellence learners- Amazing Week

*Distinctive -Awarded for achieving your first distinctive on assessment

*The Hatrick[Assessment Edition] Awarded for achieving 3 Merits(or above) on assessments

*Braniac -Awarded for achieving your first distinctive on a course

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