Customer Service High School
Resume:
Kimberly Clemons
Concierge
Silver Spring, MD ***01
*****************@*****.***
Professional Summary
Well organized and possess twenty years' experience in customer service, detailed oriented and works well in an individual and group environment. Seeking a Concierge/Receptionist positon where I can utilize my training and education to increase customer satisfaction in the work place. Knowledge of creating documents Microsoft Word, Excel & PowerPoint. CPR Certified. Willing to relocate to: Maryland - Virginia, Free State Authorized to work in the US for any employer
Work Experience
Concierge
NFC Amenity Management-Arlington, VA
April 2019 to Present
I assist residents with delivered packages, lock-outs, guest parking passes, reserving elevators for move- ins & move-outs and maintenance request
Information Specialist
Walter Reed National Military Medical Center-Bethesda, MD February 2024 to February 2025
I worked at the Command Duty Desk, I assisted military and civilian patients with directions to Speciality Clinics, phone numbers and anything related to their needs while at the hospital. Also, I answered telephone calls and questions pertaining to the hospital. Military Personnel that had duty for the day in the hospital had to report to the desk and also assisted with that as well. Concierge
UIP Companies-Washington, DC
August 2023 to October 2023
Assisting Residents With Packages, Making Reservations For Amenities, Welcoming Visitors and Assisting Residents With Lock-Outs
Externship/Medical Administrative Assistant Trainee Washington Hospital Center-Washington, DC
November 2015 to December 2015
Received on the job training in filing; assisting patients on the phone & in person; setting up patient's files; entering data in the computer; cleaning & preparing examination rooms and assisting the Doctor
& Medical Assistant as needed
Dietary Aide II / Contract Specialist
St. Thomas More Medical Complex-Hyattsville, MD
July 2004 to August 2009
Dietary Aide
St. Thomas More Medical Complex-Laurel, MD
May 2005 to July 2006
Education
High School Diploma in Concierge/Receptionist
SOME Center for Employment Training - Washington, DC High school or equivalent
Northwestern High School - Adelphi, MD
High school or equivalent in General
Northwestern High School - Adelphi Park, MD
Skills
• Typing, Faxing, Word Microsoft, Excel, Answering phones & Team player (10+ years)
• English
• Organizational skills
• Administrative experience
• Front desk
• Hospitality
• Customer service
• Guest relations
• Yardi
• Typing
• Clerical experience
• Guest services
• Computer skills
• Communication skills
• English
• Time management
• Phone etiquette
• Microsoft Excel
• Microsoft Outlook
• Office experience
• Medical office management
• Medical billing
• Cash handling
• Interviewing
• Microsoft Word
• Google Docs
• Presentation skills
• Medical records
Awards
Good Attendence for SOME Center for Employment Training/MAA August 2015
Good Attendence for SOME Center for Employment Training-MAA October 2015
Good Attendence/ SOME Center for Employment Training-MAA January 2016
Good Attendence/SOME Center for Employment Training-MAA February 2016
Certifications and Licenses
Certified Medical Assistant (AAMA)
March 2016 to March 2018
Heartsaver First Aid CPR AED
February 2016 to February 2018
Heartsaver CPR AED
February 2018 to Present
Certified Notary Public
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