Customer Service Services Representative

*** * ****** ***, ** BOX ***, MOORESTOWN, UNITED STATES, 08057 •

******.*****@*****.*** • 609-***-****

AUBRIE ERNST

PROFESSIONAL SUMMARY

Dynamic recruiting professional with over 5 years of expertise in developing comprehensive recruitment strategies and managing diverse candidate pipelines. Proficient in QuickBooks and Microsoft Office, leveraging strong communication and customer service skills to foster collaborative environments. Dedicated to achieving recruitment targets and enhancing organizational efficiency through innovative office management and employee training practices. EMPLOYMENT HISTORY

ASSISTANT MANAGER Oct 2022 - Jan 2023

Laurel Oaks Garden Center Marlton, NJ

PARAPROFESSIONAL Oct 2021 - Aug 2022

Bancroft School Mount Laurel, NJ

PICKER/PACKER Jun 2019 - Sep 2021

Amazon West Deptford, NJ

LAB ASSISTANT Oct 2017 - May 2019

Cooper University Hospital Camden, NJ

Managed inventory and sales using QuickBooks, ensuring budget compliance and availability. Monitored sales and inventory to maintain budget limits, achieving financial targets. Utilized QuickBooks for budget management, enhancing financial oversight and efficiency. Ensured product line availability while tracking sales and expenditures within budget. Oversaw annual budget through inventory management, achieving cost-effective operations. Facilitated paperwork and evaluations for patient care, enhancing organizational efficiency. Designed and implemented dietary plans, improving residents' health and well-being. Supported independence and safety, coordinating transport and errands for residents. Cultivated trust with trauma-affected individuals, fostering a supportive environment. Organized engaging daily activities, promoting creativity and self-expression. Fostered independence for individuals with brain injuries, providing compassionate care and facilitating daily activities to enhance quality of life.

Managed comprehensive documentation, including patient evaluations and medication regimens, ensuring accurate records for healthcare professionals.

Picked and packed orders with precision, ensuring 100% accuracy and compliance with safety standards. Reported discrepancies to supervisors, enhancing operational efficiency and workflow. Labeled and weighed goods, ensuring correct shipping details and minimizing errors. Packed items using protective materials, maintaining product integrity during transit. Followed health guidelines, contributing to a safe and productive work environment. Executed precise order picking, ensuring product accuracy and adherence to safety protocols. Implemented efficient packing methods, enhancing shipment integrity and customer satisfaction. Processed lab specimens, ensuring accurate and timely results. Conducted urinalysis to enhance diagnostic accuracy. Managed specimen integrity, reducing identification errors. Streamlined lab operations with computer applications. Improved communication by handling customer inquiries. CUSTOMER SERVICE REPRESENTATIVE Nov 2016 - Mar 2017 PHH Mortgage Mount Laurel, NJ

ADMINISTRATIVE ASSISTANT / CLINICAL RESEARCH ASSOCIATE Oct 2008 - Aug 2016 CRI Worldwide Mount Laurel, NJ

TEACHER'S AID Jul 2024 - Present

Kingsway Learning Center Voorhees

EDUCATION

ASSOCIATES IN HEALTH SCIENCES/RADIOGRAPHY Sep 2016 - Jan 2018 Rowan College at Burlington County Mount Laurel, NJ BACHELOR OF ARTS IN CRIMINAL JUSTICE Jan 2000 - Jan 2004 The Richard Stockton College of New Jersey Township of Galloway, NJ COURSES

ANATOMY AND PHYSIOLOGY LAB AND LECTURE I & II Jun 2014 - Mar 2016 Rowan at Burlington County College

SKILLS

QuickBooks (Beginner), Microsoft Office(Experienced), Excel (Novice), Word (Experienced), Outlook (Skillful), Customer Service (Expert), Communication (Experienced), Office Management (Skillful), Recruiting, Clinical Research (Skillful), Data Collection (Experienced), Project Monitoring (Novice), Employee Training (Novice). ADDITIONAL INFORMATION

ADDITIONAL SKILLS

Trial methodologies

• Developing study tools

• Coordinating site operations

• Patient recruitment

• Drug development

• Meeting reporting

Assisted clients with refinancing through collaboration with licensed consultants. Executed over 200 outbound calls to inform borrowers about payment and finance options. Managed client databases, ensuring accurate records of potential and current borrowers. Coordinated candidate sourcing and interviews, enhancing recruitment efficiency. Managed recruitment for clinical studies, ensuring optimal staffing. Maintained candidate evaluation for clinical research roles, improving hiring quality. Handled patient documentation with confidentiality, ensuring data accuracy. I followed up with applicants from job fairs, optimizing talent acquisition. Assist teachers with lesson planning and classroom management, enhancing learning experiences. Support individualized student needs, contributing to improved academic performance. Facilitate effective communication between students and teachers, fostering a collaborative environment.

Contact this candidate