Customer Service Port Richey

Eileen Phee

630-***-**** ************@***.*** New Port Richey, FL

Lab Procedures Operations Leadership Client Support Over 20 years of success leading diverse teams, supporting operational goals, and delivering on project needs People-focused and process-driven professional with extensive experience supporting, leading, and managing large, complex programs that produce business-critical outcomes and yield high impact results in various industries. Leadership abilities demonstrated in coaching, mentoring, and managing diverse teams on numerous programs, initiatives, and projects. Expertise across multiple domains including pharmacy operations, retail services, customer service, and compliance.

Team Leadership Customer Service Oral/Written Communication Documentation Skills & Core Competencies

Business Operations Management Regulatory Compliance Team Training & Development Leadership Lab Testing & Procedures Inventory & Supplies Management Pharmacy Procedures Client Relations Financial Management Project Coordination Data Analysis Biology Life Sciences Sales/Marketing Professional Experience

CITY OF NEW PORT RICHEY, 2022 to 2023

Maintenance Worker I

• Performed general maintenance and custodial duties to ensure the New Port Richey Police Station was clean, sanitary, and kept in optimal condition.

• Duties included maintenance of equipment, supply and inventory management, and the meticulous cleaning of floors, walls, restrooms, offices, windows, and common areas.

• Provided the public with information regarding programs and services.

• Utilized advanced interpersonal abilities in providing outstanding customer service and the rapid resolution of public-facing, safety, and facilities-based challenges. ACE HARDWARE, 2019 to 2022

Cashier / Store Associate

• Responsible for providing customer-centered retail services for national leader in the hardware industry.

• Skilled in cashier functions, merchandising, sales and upselling of products, warranties, and promotions, inventory management and stocking, product education, returns and exchanges, POS systems, and providing high-level customer service.

• Consistently met or exceeded internal KPI and productivity metrics, and is intrinsically motivated to go above and beyond to exceed customer expectations.

WALGREENS PHARMACY, 2016 to 2019

Pharmacy Technician

• Delivered customer support and pharmacy operations under the supervision of the pharmacist; ensured quality customer service; prepared and processed medical insurance claim forms and records.

• Ordered, labeled, and counted stock of medications, chemicals, and supplies, and entered inventory data into computer; ensured accurate documentation and accounting for all pharmaceuticals.

• Assisted customers by answering questions, locating items, and referring them to the pharmacist for medication information; met all organizational customer satisfaction scores and requirements.

• Established and maintained patient profiles, including lists of medications taken by individual patients. CVS PHARMACY, 2012 to 2016

Pharmacy Technician

• Assisted Pharmacist in receiving, preparing and packaging prescriptions orders for dispensing.

• Maintained files and computer records for the pharmacy on all regulated and non-regulated drugs.

• Greeted customers, gathered clinical information and addressed non-medical questions and concerns.

• Assisted Pharmacist in managing drug and medical supplies; monitored pharmacy inventory.

• Gained extensive knowledge of the Medicare/Medicaid payor systems and procedures. DOLLAR GENERAL, 2010 to 2011

Assistant Manager

• Directed a multi-million dollar store in daily operations, responsibilities included marketing, financial and credit management, P&L, talent recruitment, training, and career mentoring.

• Monitored sales levels to determine product volume adjustments, replenishments, and allocations.

• Identified and documented sales opportunities; instituted corporate marketing/merchandising program.

• Provided Customer Service to all customers and educated staff on customer services skills.

• Executed local consumer marketing/merchandising programs to increase foot traffic and build sales.

• Trained and managed a team of employees, educated them on corporate policies/procedures. Previous experience includes 15 years of success as a Veterinary and Laboratory Technician, conducting GS/MS

(Gas Chromatograph / Mass Spectrometer) testing, soil sample testing, and EP leak analysis presentations. Education & Professional Development

Bachelor of Science (BS) Microbiology, Western Illinois University, 1990 Pharmacy Technician License #RPT157487

Contact this candidate